
We’re excited to announce Cloudways Copilot, a suite of intelligent tools designed to transform how you manage and optimize your websites. With today’s Copilot launch in public preview, we’re bringing the first of its capabilities—AI-powered issue diagnostics, to users as part of our mission to make managed hosting smarter, more proactive, and incredibly intuitive.
What is a Public Preview? Public previews are preliminary releases of products and features that are ready for broader testing and usage as part of an incremental roll-out strategy. Learn More →
Why Are We Building Cloudways Copilot?
As a business, Cloudways has always focused on providing simple and scalable solutions for our customers, harnessing technology innovation to help users create meaningful digital experiences for their customers. Not only that, we’ve consistently worked to simplify complex workloads and make powerful tech tools accessible to small and medium-sized businesses to help them gain efficiencies.
Removing technical complexity and managing the aspects of web hosting that can present a challenge for our customers without the requisite skills, helps them to focus on what matters most: growing their business and increasing profitability.
AI is reshaping the way technology is being adopted, transforming how we consume knowledge, accomplish tasks, and improve the efficiency of how we spend our time at work. It’s an exciting time to be a technology business and we recognized there’s an opportunity to create something meaningful for users.
Our vision for Cloudways Copilot is to offer a hosting platform that’s not just fully managed, but intelligent. It thinks, analyzes, and guides users through their hosting journey, breaking down complexity and making adoption of generative AI solutions easier for SMBs.
Join the Waitlist for Cloudways Copilot Today
AI-Powered Insights & How they Work
Cloudways Copilot will exist as a comprehensive toolkit of capabilities built with generative AI Today, we’re launching Cloudways Copilot’s first feature: AI-powered insights.
Every month, thousands of customers find themselves trying to solve performance-related issues affecting their web applications due to problems impacting their webstack, host health, Disk space, or Inodes. And for every unprecedented problem, it takes them approximately 20-30 minutes to find the root cause of the issue and apply a fix.
According to research from ITIC, an hour of downtime costs small businesses an average of $427 USD per minute in lost revenue. At this rate, a 30-minute troubleshooting session could mean over $12,810 in potential losses.
Copilot’s AI-powered insights help reduce downtime to a handful of minutes. Here’s how it works:
- 24/7 Monitoring: The AI monitors your Webstack, host health, Disk space & Inodes 24/7
- Automatic Detection: Detects whenever an issue that can potentially hurt your website’s performance is identified
- Instant Diagnosis: After detection of an issue, advanced AI starts its diagnosis to the root cause
- Recommendation: Provides clear, actionable recommendations for resolution
All of this generally happens in under a couple of minutes, potentially saving businesses like yours thousands in downtime costs.
Your time is valuable. Especially the time spent on troubleshooting
We all know that moment: you’ve hit a server issue, attempted to self-diagnose, made Google your best friend, but you still need to raise that support ticket. Now you’re anxiously waiting for a response while time is ticking away and your site is down. Even with the fastest support teams (and we pride ourselves on ours), every minute counts.
That’s where AI-powered insights help. While it doesn’t replace our dedicated human support team, it acts as your instant first responder by providing fast diagnostics and solutions. This means you can either resolve the issue quickly or, if you do need human support, you’ll already have a head start with valuable diagnostic information to speed up resolution.
Think of it as having a technical expert on standby 24/7 just for you, ready to jump in as soon as an issue occurs. Less time to diagnose and faster access to instant answers when you need them the most.
More Use Cases: Coming Soon
AI-powered insights currently help you diagnose and resolve performance issues caused by:
- Webstack configuration problems
- Host health degradation
- Disk space limitations
- Inode usage bottlenecks
Coming soon, our ambitions for Cloudways Copilot involve expanding our suite of capabilities to include:
- Automated Fixes or Resolution: Currently, Cloudways Copilot provides solutions to ‘fix’ after diagnosing issues but in the near future, Cloudways Copilot will be able to perform that fix for you with just 1-click.
- Bulk Maintenance Actions: Cloudways Copilot will help you take bulk maintenance actions across your apps and servers. Think clearing caches in bulk, taking multiple app backups in 1-click, etc
- Developer Workflow automation: Smart tools to automate commonly used developer workflows
Q. How is Cloudways Copilot different from the existing CloudwaysBot?
While CloudwaysBot monitors your servers and sends alerts, Copilot takes it several steps further. It not only detects issues, but also uses AI to help diagnose the root cause and provide specific recommendations for resolution. Think of it as upgrading from a simple alert system, to having an intelligent assistant that tells you both what’s wrong and how to fix it.
Q. Will Copilot automatically fix issues on my server?
Currently, Copilot provides diagnostics and recommendations, but doesn’t make automatic changes. However, automated fixes will be coming soon, allowing you to implement Copilot’s recommendations with a single click, while still maintaining full control over your server.
Q. Is there an additional price for using Cloudways Copilot?
During the Public Preview, Cloudways Copilot remains free of any charges.
Q. What types of issues can Copilot detect and diagnose?
Currently, Copilot monitors and provides insights for:
- Webstack performance issues
- Host health problems
- Disk space limitations
- Disk inode usage concerns
Q. How accurate are Copilot’s AI-powered insights?
Our engineering teams constantly review generated insights to identify the accuracy of diagnosis and recommendations. Our goal is to be as accurate as possible in our insights, but there is always a chance that an insight turns out inaccurate, that’s where your feedback would matter the most as we use it to improve our systems continually and make them stronger.
Q. Can I still access human support when using Copilot?
Absolutely! Copilot complements our human support team. Think of it as your first responder that can help resolve common issues quickly, supported by our expert team available 24/7.
Q. How do I get access to Cloudways Copilot?
We’re rolling out Copilot through the Public Preview with limited seats. You can join the waitlist by submitting your Cloudways registered email address on this page.
Q. Does Copilot require any setup or configuration?
Once you’ve been accepted to participate in the Public Preview, all you have to do is login to your Cloudways Console and click “Enable Cloudways Copilot” from the main dashboard.
Join the Waitlist for Cloudways Copilot
Starting with AI-powered insights, we’re rolling out Cloudways Copilot through the Public Preview. Seats are limited, but you have the chance to be one of the first to experience the tools and help shape the future of Cloudways Copilot features.Suhaib Zaheer
Suhaib Zaheer is the Senior Vice President and General Manager of Managed Hosting at DigitalOcean. With extensive experience working with some of the world’s largest web hosting companies, Suhaib is dedicated to delivering innovative managed hosting solutions that foster growth and scalability for Cloudways customers.