Cloudways is committed to removing all of the stress out of website management. That’s why we’ve invested heavily in resources, support staff and other tools to ensure that our customers always have support when they need it.
Our support process breaks down like this:
Standard Support: 24/7/365 access via Live Chat and support ticket system. Fully trained Support Team members are always available.
Advanced Support add-on: For more customized support, proactive monitoring of various systems and other services, we offer this level at a nominal cost. Simply tell us what you need, and we’ll give you a quote.
Premium Support add-on: This support level is for businesses that run intensive and mission-critical sites where every minute of uptime matters. We’ll provide even quicker response times, phone support, a dedicated Account Manager and a private Slack channel that can be utilized by your staff to communicate directly with us in a real-time group setting.