At Cloudways, we believe no business should stress about their hosting services being down or not working. We put a lot of effort into making that a reality, with the help of our expert engineers.
Standard Support: It’s free and includes 24/7/365 access to Live Chat assistance. Every request is routed to a specifically trained Support Team member.
Advanced Support add-on: For businesses running mission-critical websites. The Advanced add-on opens up a wider range of Cloudways expertise. You get a dedicated account manager, on-demand database and tech-stack customization, deeper application-level support, and proactive monitoring.
Premium Support add-on: Includes everything in Standard and Advanced support, with access to a private Slack channel, that connects you 24/7/365 to our Senior Customer Support Engineers, and direct phone support.