Reliable Email Delivery for Your Applications

The Elastic Email Add-on is an outgoing email delivery service available through Cloudways for sending transactional and marketing emails from your websites and applications. Instead of relying on your cloud server or the default WordPress mail function to deliver messages, outgoing emails are routed through Elastic Email using authenticated SMTP.

This helps improve the reliability and deliverability of important application-generated emails such as order confirmations, password resets, account notifications, and other customer communications. You can verify your sending domains using email authentication methods such as SPF and DKIM, connect one Elastic Email package to multiple Cloudways servers, and review email activity through downloadable logs. Once Elastic Email is enabled at the server level, you do not need to enable it separately for every application hosted on that server.

Transactional emails are automated messages sent in response to a user action or an event within your website or application. Common examples include account verification emails, password reset links, order confirmations, payment or shipping updates, sign-up confirmations, and other service-related notifications.

Unlike regular business correspondence, these messages are generated automatically by the application when a particular action takes place. Because they often contain time-sensitive or important information, reliable delivery is especially important. Elastic Email allows applications hosted on Cloudways to send these messages through a dedicated email delivery service rather than relying on the web server's default email function. It can also be used for marketing emails generated by your applications.

Elastic Email pricing on Cloudways starts at $0.10 per month for 1,000 emails, with packages available for different monthly sending volumes. You can select a package based on the number of emails you expect your applications to send each month and move to a larger package as your requirements grow. Available packages range from 1,000 emails per month to 1,000,000 emails per month. When activating the add-on, select the package that most closely matches your expected monthly email volume.

Monthly Email Volume	Price Per Month
1,000 emails	$0.10
3,000 emails	$0.30
5,000 emails	$0.50
8,000 emails	$0.80
12,000 emails	$1.10
15,000 emails	$1.40
25,000 emails	$2.30
50,000 emails	$8.00
100,000 emails	$15.00
250,000 emails	$25.00
500,000 emails	$37.00
1,000,000 emails	$57.00

To set up Elastic Email, log in to the Cloudways Platform and go to Integrations > View All > Elastic Email. Select the package that matches your expected monthly email volume and subscribe to the add-on. Next, bind Elastic Email to the Cloudways server that will send your application emails by opening the server's SMTP settings and enabling Elastic Email.

You then need to configure and verify your sending domain by adding the required DNS records with your DNS provider. These records authenticate your domain and help receiving mail servers verify your messages. After the DNS records have propagated, verify the domain from Cloudways.

Finally, use the Send Test Email option under the server's SMTP settings to confirm that the configuration is working correctly before using Elastic Email for your application emails. A single Elastic Email package can also be connected to multiple Cloudways servers.

Yes. Domain verification is mandatory before you can send emails through Elastic Email on Cloudways. Verification confirms that you control the sending domain and authorizes Elastic Email to send messages on its behalf.

The setup includes email authentication records such as SPF and DKIM. SPF identifies Elastic Email as an authorized sender for your domain, while DKIM adds a digital signature that helps receiving mail servers confirm that the message was authorized by the domain owner and was not altered in transit. You can also configure a tracking domain and DMARC to strengthen email authentication, protect your sending domain, and support better deliverability.

After adding the required DNS records with your DNS provider, return to the Cloudways Platform and verify the domain. DNS changes can take some time to propagate, so verification may not succeed immediately after the records are added.

Yes. Elastic Email can be integrated with WordPress and WooCommerce applications hosted on Cloudways. It can be used to send WordPress-generated messages and important WooCommerce emails, such as order confirmations, password resets, account notifications, and other customer communications, through a dedicated email delivery service rather than the default WordPress PHP mail function.

For WordPress, you can configure Elastic Email using WP Mail SMTP or the Elastic Email WP Sender plugin. After connecting the service, configure the sender name and email address, then send a test email to confirm that the setup is working correctly.

For WooCommerce stores, this setup can help improve the reliability of transactional emails that customers depend on throughout the purchasing and account-management process.

Yes. Cloudways provides access to Elastic Email activity logs so you can review what happens to messages after they are sent. From the Elastic Email add-on, you can download a CSV file containing email activity from the previous seven days.

Depending on the message and tracking configuration, the logs can include statuses such as ReadyToSend, WaitingToRetry, Sent, Opened, Clicked, Unsubscribed, Complaint, Bounced, and Suppressed. This makes it easier to identify messages that were accepted for delivery, temporarily delayed, bounced, or prevented from being sent.

Open tracking is available for supported HTML emails, while click activity can be recorded when click tracking is enabled. These logs provide useful visibility when troubleshooting email delivery or reviewing how application-generated emails are performing.

No. Elastic Email on Cloudways is an outgoing email delivery service for transactional and marketing emails generated by your websites and applications. It is not a mailbox service and does not provide an inbox for sending, receiving, storing, or replying to normal business emails.

For example, Elastic Email can deliver an automated WooCommerce order confirmation or a WordPress password reset email, but it does not replace a business mailbox such as [email protected] that employees use for everyday correspondence.

If you need domain-based email addresses with regular inbox functionality for sending and receiving business email, Cloudways offers separate email hosting options such as the Rackspace Email Add-on. You can therefore use Elastic Email for application-generated outgoing messages while using a mailbox service for regular business communication.

For WordPress SMTP integrations, use smtp.elasticemail.com as the SMTP host, with port 2525 recommended or 587, using TLS and SMTP authentication.

When configuring an SMTP plugin such as WP Mail SMTP, use your Elastic Email API key as both the SMTP username and password. The sender email address should belong to a verified sending domain.

After entering the SMTP details, send a test email to confirm that the connection is working correctly. If emails fail to send or are delivered to spam, check the SMTP settings and make sure the required SPF, DKIM, tracking domain, and other applicable DNS records are configured correctly.