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Cloudways Client Satisfaction Survey – 94% Satisfaction Rate

Updated on October 28, 2014

2 Min Read

From app-deployment to website migration to complete cloud infrastructure design, deployment and management—at Cloudways we take pride in providing integrated managed cloud hosting solutions that caters to your unique business requirements.

While that sounds fine and dandy, it’s also important to have a reality check by asking your clients what they really think about your service.

Read Cloudways’ cloud computing case study, and success stories from various industries such as Fashion, IT service providers to app developers and more.

Working with small to mid-sized business from diversified industries around the world, we understand that clients often need to change their requirements according to local festivals, cultural events, holiday seasons or market requirements; that’s why our client- centric operations and Live Support is available 24/7 round the year, to ensure that their websites and applications work as hard as they do!

So, are our clients satisfied with what we claim to offer? Are we practicing what we preach? Or is this another proverbial marketing activity?

We’ll leave that for you to decide after going through the results of our ‘client satisfaction survey’, which were collected in real-time through Zendesk over a period of 90 days (Jan 01, 2013 to March 31, 2013).

It is of paramount importance to us that we were satisfying our customers. Our online Customer Satisfaction Survey looked into ticket resolution time, quality of work, and recommendation of our PowerCloud and Click&Go services to peers.

We thank our clients for their candid feedback, and on the same note, are striving to achieve a 99% satisfaction rate by the end of Q3, 2013!

Keep your feedback coming!

 

Cloudways Client Satistaction


 

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Owais Khan

Owais works as a Marketing Manager at Cloudways (managed hosting platform) where he focuses on growth, demand generation, and strategic partnerships. With more than a decade of experience in digital marketing and B2B, Owais prefers to build systems that help teams achieve their full potential.

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