EXPLORE CLOUDWAYS
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Cloudways Support.
Works As Your Extended Team.
Run your online business smoothly with 24/7 expert support backing you up, ensuring you face zero hosting hiccups.
Support Tickets
Response Time
24/7 Live Chat
24/7/365 Days Chat
Knowledge-Base
100+ Articles
Support You Can Trust, Build Your Business
Every server you launch on Cloudways is backed by an optimized stack to ensure maximum performance.
Extended Teams
The Cloudways support works as your extended team, available any time to make sure your business is running smoothly at all times.
24/7 Monitoring
Your server is being monitored in real-time 24/7/365 and you get to see over 16 different metrics from the comfort of the console.
Quick Problem Resolution
With 90 seconds average response time, and industry leading 95% CSAT, your problems are solved before they impact your business.
“Cloudways removes the hassle of hosting, giving me peace of mind with excellent support”
Kamron Nelson
Director of Fishhook Marketing
“The support team responds very quickly and has always gone above and beyond to resolve issues or questions.Cloudways is always my number one recommendation.”
Lindsey Marshall
Marketing Director, pdblowers, Inc.
Cloudways support is so helpful, they stick with me through the problems. Great support and pricing!”
Jeff Burkholder
Owner, BURK Digital
Support Levels That Grow With Your Business.
Standard Support.
Get free, 24×7 support via live chat, tickets, and our in-depth knowledge base that solves your infrastructure and platform-level problems promptly.
See Key FeaturesAdvance Support Add-on.
Get Advanced Support when you need priority support that extends to plugins/themes troubleshooting, performance optimizations, dedicated account managers, etc.
See Key Features
Premium Support Add-on.
For mission-critical websites where every minute matters, you can add Premium Support to your arsenal with the deepest support partnership with Cloudways via a private Slack channel & direct phone support.
See Key FeaturesAdvanced & Premium Support Features.
Upgrading your support level to Advanced or Premium unlocks critical features that can
Priority Support
24/7/365 priority Live Chat and ticketing support from our Senior Engineers, with improved SLAs.
Plugin/Theme Troubleshooting
Our Support Engineers will help you troubleshoot errors and conflicts with plugins and themes.
Performance/DB Optimization
On-demand optimization tweaks to ensure your application is performing well.
Server Error Investigation
We’ll collaborate with your team for deeper investigation of common server errors (500, 502, 503, etc).
Proactive Monitoring
If your server or stack is down, we will go beyond sending you alert and proactively start investigating.
Customization
Customization of your stack/server, e.g. deploying additional packages, specific configurations etc.
Dedicated Account Manager
Your primary contact at Cloudways is here to help and guide you, whatever you want to achieve.
Premium
Private Slack Channel
24/7/365 private Slack channel connects your team directly with our Senior Support Engineers. We partner with your team to help you grow.
Premium
Phone Support
Call our Senior Support Engineers any time for in-person support.
Compare Support Add-ons.
Pick an add-on that best suits your business needs.
| Standard | Advanced | Premium | ||
|---|---|---|---|---|
| FREE Comes default with your account | $100$25 /mon | $100 /mon or 10% of your invoice (Whichever is Higher) | $500 /mon or 10% of your invoice (Whichever is Higher) | |
| 24/7/365 Live Chat & ticketing | Standard SLA
| Advanced SLA
| Premium SLA
| |
| Infrastructure support Our cloud hosting support team will work with the cloud provider to resolve any server launch, start, or scaling issues. | ||||
| Platform support We fully support all requests related to the Cloudways Platform including:
| ||||
| Application support Advanced and Premium support add-ons include help/advice on application-level issues such as:
| Guide Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform. | |||
| Proactive monitoring CloudwaysBot sends several smart and timely alerts/tips related to your uptime, performance, security, billing, etc. With proactive monitoring, our Support Team acts on alerts about server/stack issues without you needing to contact us. We proactively investigate and, if possible, resolve the issue. | Alerts | Proactive Investigation | Proactive Investigation | |
| Customization support Advanced and Premium support offer customizations (including deployment of additional PHP packages and NGINX/Varnish specific configurations). You can ask us for these server configuration changes that will follow through platform processes including clone, restore, and transfer. | ||||
| 24/7/365 Private Slack channel & phone support Private Slack channel and phone support connect your team directly with our senior support engineers. | ||||
| Get Start Free | Get in Touch | Get in Touch |
Out of Scope
No matter which support plan you are on, there are
issues/scenarios that are outside the scope of our support.
The following are a few items that are out of scope for
the Cloudways Support:
- Changes to your website content/appearance
- Changes to the functionality of plugins/themes/modules
- Debugging custom code
- Application level security issues
- Auditing your code
- Migrating your site from Cloudways to anotherservice/hosting provider
- Upgrades of plugins/themes/modules(although we can help with troubleshooting issues)
- In general, anything that implies code editing.
- Search Engine Optimization (SEO)
To apply for Advanced and Premium addons, please click here
In case you’ve any query, feel free to contact us
Real Success Stories. Powered By Cloudways.
Read real-life case studies of companies that used our managed cloud server hosting to take their online businesses to the next level!
Improved site speed by 40% and increased course bookings across AU.
Mo Soltany
Business Development Manager
Cut hosting cost 80% while serving 17M+ users across 160+ countries.
Bryan Feinberg
Founder and CEO
Saw 600% growth, and our homepage achieved a perfect 100% score.
Stephan Eijer
Owner
Managed over $1M in sales and a 200% traffic spike seamlessly.
Sol Lee
Co-founder
Doubled site speed, 20% traffic growth & 50% faster load times.
Great Opomu
Chief WordPress Officer
Scaled to 140+ client sites & hit $1M ARR as performance soared.
Andrew Jackson
Founder & CEO
Streamlined operations for 60+ businesses with reliable performance.
Michelle Coe
President and Senior Creative Director
Saved 25–30% on hosting costs with 40% faster server response time.
Roberto M. Filho
Founder and CEO
30% faster, 280+ sites scaled, $10M+ revenue growth, this year.
Tristan Gatellier
CEO
Achieved 99 PageSpeed score, zero downtime and scalable growth.
Joost Rust
Director
Reduced server costs by 50% and homepage load time dropped to 1.2s.
Florence Luo
Owner and CEO
Grew monthly readership 3x from 3M to 9M after moving to Cloudways.
Simon Treulle
CEO
Improved store speed by 30%, which led to a 22% increase in conversions.
Yogita Khasturi
Co-Founder
Managed over $1M in sales and a 200% traffic spike seamlessly.
Sol Lee
Co-founder
Posted 2.6M views and earned $600K in commissions so rewarding.
Adam Connell
Founder
Handled 20x traffic spikes on 18-year-old site with 5,484 articles.
Jonathan Bailey
Founder
Resulted in a perfect 100% PageSpeed score and 600K page views.
Michael Donovan
Co-founder
Boosted monthly pageviews to 200K, leading to a 6-figure valuation.
Daniel Shuttleworth
Founder
Experienced a 3x increase in traffic and revenue, with 100% speed.
Keith Mint
Founder
Frequently Asked Questions
What are the best web hosting packages with 24/7 support?
The best web hosting packages are those that combine reliable performance with around the clock support, ensuring your website stays online and issues are resolved quickly. We at Cloudways offers managed cloud hosting plans starting at $11/month, which include 24/7 live chat and ticket support. For sites that need faster response times and more hands-on assistance, Advanced Support and Premium Support add-ons provide priority resolution, deeper troubleshooting, and additional contact channels such as private Slack and phone support.
Where can I get managed cloud hosting with 24/7 monitoring?
Managed cloud hosting takes care of all the technical aspects of running your website, so you don’t have to manage servers yourself. Unlike unmanaged hosting, where you handle updates, security, and performance on your own, we at Cloudways provides 24/7 monitoring, automated backups, server level security, and expert support. This ensures your sites stay fast, secure, and online at all times, allowing you to focus entirely on growing your business.
Do support add-ons apply across my whole account, or only at the server level?
The Advanced and Premium Support add-ons apply at the account level. If you add Advanced or Premium Support, it is available across all the servers in your account.
How do I add Advanced or Premium Support to my account?
You can Contact us to request either Advanced or Premium web hosting support and plans. The add-on will be activated within 24 to 48 hours.
Please note that support add-ons are not available during your free trial period. You need to select a web hosting plan before adding Advanced or Premium Support.
Do I have to enter into a contract when I add on Advanced or Premium Support?
With our cloud hosting support, you can add Advanced or Premium Support to your existing hosting plan without any upfront charges. The only requirement is a minimum commitment of six months.
Are support add-on payments recurring?
Yes. Whichever support add-on you choose, the respective amount will be billed every month to your Cloudways invoice. There are no upfront charges.