What are cookies?
Last Updated on August 26, 2024
Cookies are small text files that may be placed on your device when you interact with online services and access certain websites. Cookies do not recognize you personally, but rather the device you use or capture your preferences. Cookies can be used to remember information about your visit such as language settings or track when you last logged in to help improve your experience with a website. They can also be used to provide certain features or functionality or to troubleshoot errors, and provide insights into how services are being used. Similar technologies such as pixels, web beacons, tracking technologies, or local storage can also be used for these purposes. We use “cookies” in this Cookie Policy to refer to cookies and these similar technologies.
On the Website, we use a combination of first-party cookies which are set by us as well as third-party cookies which are cookies from a different provider. You can block, at any time, the cookies used on the Website:
- Through the consent management platform made available to you on the Website when you first log on the Website and always available on the Websites through the cookie preference icon; or
- By setting up your browser or mobile device according to the instructions below.
Why We Use Cookies
We use cookies to provide certain features or functionality of the Website or make your experience using our Website better. Cookies also help to keep track of your preferences, conduct diagnostics on how our Website or the services are performing, improve security, or deliver content. The purpose of each cookie used on the Website is detailed below.
Managing Cookies
Cookie Preferences on our Website
The cookies we place on the Website allow you to take advantage of some essential features. Blocking essential cookies may impact your experience with the Websites. At any time, you can change your cookie preferences by clicking on the cookie preference icon on the Website.
Browser Settings
Most browsers are set to accept cookies by default. You can adjust your
browser settings to manage browser cookies.
To change your cookies settings on your browser, please click on the
relevant link below:
We are not responsible for browser based cookies but we encourage you to visit the support website for your browser for more information about their cookie and privacy settings. Please note that if you block or reject our cookies through your browser settings, it may impact your experience with our Website or services.
Mobile devices settings
If you are using a mobile device, you can also manage personalized ads on your device by adjusting the settings provided by your device manufacturer or the operating system provider:
- Manage settings on iOS devices
- Manage settings on Android devices
Other preference management tools
For more information about cookies, in order to see the cookies placed on your device and how to manage your cookies preference, you can also use www.youronlinechoices.eu To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
We do not track our website users over time and across third party websites to provide targeted advertising. At this time, we do not respond to “Do Not Track” signals from your web browser due to the lack of an established industry standard.
Third-Party Cookies
Various third-party cookies may also be used on the Website. In this context, Cloudways acts as a joint data controller for the collection and transmission of data to the third-party but only to the extent that it is technically necessary. Beyond the collection and technical transmission, Cloudways does not have any control over the operation of these third-party cookies. You should review the cookie policy and/or the privacy policy of these third-party services before accepting third-party cookies.
Essential cookies
These cookies are required to properly operate the Website. If you disable these cookies, they may impact the features or functionality of the Website.
| Name | Provider | Purpose | Lifespan | Type |
|---|---|---|---|---|
| jwt_flexible | Cloudways | Switching platforms and maintaining login sessions, as well as for maintaining a new UI session and making regular requests to get new tokens. | 1 day | Cookie |
| cw_user_type | Cloudways | Storing if the user is a primary user or a team member. This information is used on the Website for login and to retain the user role across sub-domains. | 1 day | Cookie |
| deviceId | Cloudways | Generating a device ID used for tracking and authentication purposes. | 1 day | Cookie |
| cwLang | Cloudways | Detecting the user’s language, holding the customer’s language preference. | 1 day | Cookie |
| auth_device | Cloudways | Using for signup, extending device expiry if not suspicious, and team member activation. | 1 – 6 months | Cookie |
| cw_user | Cloudways | Confirming primary user login authentication for login purposes. | 8 days | Cookie |
| cw_parent_user | Cloudways | Retaining the primary user ID for different purposes across sub-domains. | 1 day | Cookie |
| laravel_session | Cloudways | Maintaining the Laravel session for the user. | Session | Cookie |
| XSRF-TOKEN | Cloudways | Generating an authentication token that the server maintains for additional security, specifically to protect against Cross-Site Request Forgery (CSRF) attacks. | Session | Cookie |
| cng_trial_[userID] | Cloudways | Storing a flag for a trial user once the user verifies their account. This flag is used to display a greetings message on the create server page, which flashes out after 8 seconds and is never visible again. | 20 days | Cookie |
| cwserverlistfilter[userID] | Cloudways | Remembering how servers are sorted by the user and is used to store the sorting preference of the server listing. | 10 days | Cookie |
| user_bundle | Cloudways | Checking and facilitating in showing the right apps in the “add app” dropdown. | 1 days | Cookie |
| __cf_bm | Cloudflare | Reading and filtering requests from bots. | 30 minutes | Cookie |
| intercom-session-fv5k8i5t | Intercom | Tracking user session (for Intercom Messenger). | 1 week | Cookie |
| intercom-device-id-fv5k8i5t | Intercom | Identifying user device (for Intercom Messenger). | 9 months | Cookie |
| intercom-id-fv5k8i5t | Intercom | Identifying anonymous user (for Intercom Messenger). | 9 months | Cookie |
| notice_behavior | TrustArc | Storing user’s cookie preference. | Session | Cookie |
| notice_preferences | TrustArc | Storing selection a user has made on the TrustArc cookie consent management pop-up. It is used to manage the display of the TrustArc pop-up and to save the chosen settings. | 9 months | Cookie |
| cmapi_gtm_bl | TrustArc | Preventing the triggering of cookies that have not been selected by a user. | 9 months | Cookie |
| cmapi_cookie_privacy | TrustArc | Making it possible to set and save cookies according to the user’s cookie settings via TrustArc cookie consent management function. | 9 months | Cookie |
| notice_gdpr_prefs | TrustArc | Storing selection a user has made on the TrustArc cookie consent management pop-up. It is used to submit the selected cookie categories (required, functional, advertising). | 9 months | Cookie |
| AEC | Ensuring that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious websites from acting on behalf of a user without that user’s knowledge. | 6 months | Cookie | |
| wingify_donot_track_actions | Pushcrew | Storing user’s “Do not track” preference | 1 year | Cookie |
| _wingify_pc_uuid | Pushcrew | Subscribing ID for unique identification. | 1 year | Cookie |
Analytics cookies
These cookies help us analyze and understand how the Website performs and is used, such as number of users, how users interact with the Website, and how much time you spend on the Website.
| Name | Provider | Purpose | Lifespan | Type |
|---|---|---|---|---|
| user_landing_page | Cloudways | Storing the page information where the user landed on the Website. | 90 days | Cookie |
| user_last_visited | Cloudways | Storing the information of the last page the user visited before going to the signup page. It gets continuously updated as the user navigates through the Website. | 90 days | Cookie |
| _hjSessionUser_790313 | Hotjar | Storing unique user ID. | 364 days | Cookie |
| _hjSession_790313 | Hotjar | Maintaining user’s session. | Few seconds | Cookie |
| _ga | Distinguishing unique users. It is included in each page request in the Website and used to calculate visitor, session and campaign data for the Website’s analytics reports. | 2 years | Cookie | |
| _gid | Storing and counting page views on the Website. | 24 hours | Cookie | |
| _gat_UA-24286262-1 | Managing request rate. | 1 minute | Cookie | |
| _ga_BH873R8WMF | Persisting user session state. | 2 years | Cookie | |
| _ga_FXKWMLHTF0 | Persisting user session state. | 2 years | Cookie | |
| uvts | UserVoice | Tracking user analytics. | 1 year | Cookie |
| disqus_unique | wpDiscuz | Tracking unique visits. | 1 year | Cookie |
| __jid | User Voice | Managing user sessions. | Session | Cookie |
| JSESSIONID | New Relic | Maintaining NewRelic session. | Session | Cookie |
| MUID | Microsoft Bing Ads | Tracking Microsoft website usage. | 13 months | Cookie |
| MUID | Microsoft Bing Ads | Tracking Microsoft website usage. | 13 months | Cookie |
| _uetvid | Microsoft Bing Ads | Tracking Bing Ad users. | 13 months | Cookie |
| MR | Microsoft Bing Ads | Refreshing Microsoft MUID. | 7 days | Cookie |
| li_sugr | Storing and tracking users’ identity. | 90 days | Cookie | |
| YSC | Youtube | Tracking YouTube session and statistics. | Session | Cookie |
Marketing cookies
We use marketing cookies to enable the placement of advertisements, to measure their effectiveness and to reflect your preferences. These cookies help us market our products and services.
| Name | Provider | Purpose | Lifespan | Type |
|---|---|---|---|---|
| CWLOGINUSER | Cloudways | Showing advertising campaigns to users. | 90 days | Cookie |
| _uetsid | Presenting relevant advertisements. | 1 day | Cookie | |
| IDE | Presenting relevant advertisements. | 1 year | Cookie | |
| test_cookie | Checking cookie support. | 15 minutes | Cookie | |
| NID | Personalizing Google Ads. | 6 months | Cookie | |
| _gcl_au | Tracking ad conversions. | 90 days | Cookie | |
| _fbp | Tracking unique users. | 3 months | Pixel | |
| fr | Delivering relevant Facebook Ads. | 3 months | Pixel | |
| sa-user-id | StackAdapt | Tracing ad preferences. | 1 year | Cookie |
| sa-user-id | StackAdapt | Tracing ad preferences. | 1 year | Cookie |
| GPS | Youtube | Storing location data | 30 minutes | Cookie |
| VISITOR_INFO1_LIVE | Youtube | Tracking identities for ad targeting and measuring YouTube Bandwidth. | 180 days | Cookie |
| did | Pippio | Tracking device sessions. | 365 days | Cookie |
| didts | Pippio | Providing tracking accuracy. | 365 days | Cookie |
| nnls | Pippio | Tracking ad behavior. | 60 days | Cookie |
| pxrc | Rlcdn | Serving relevant ads. | 60 days | Cookie |
| io.narrative.guid.v2 | io.narrative.io | Identifying and tracking users. | 12 months | Cookie |
| SasReferralID | Cloudways | Identifying how many users sign up through referral links and ensuring that our affiliates are credited accurately for the traffic they bring to the Website. | 90 days | Cookie |
| SasMerchantID | Cloudways | Ensuring that any purchases the user makes through an affiliate link are properly credited to Cloudways within the ShareASale network. By storing the Merchant ID, we can accurately track sales and ensure that Cloudways receives the correct attribution for purchases made through our affiliate partners. | 90 days | Cookie |
| Affiliate | Cloudways | Tracking the leads generated by our affiliates and to ensure accurate attribution of referred users. By storing the Affiliate ID, we can determine which affiliate referred users to the Website and ensure that they receive credit for their efforts. | 90 days | Cookie |
| channel_attribution | Cloudways | Affiliate channel related information is stored in it which is used in affiliate conversions. | 90 days | Cookie |
| _omappvp | Optin Monster | Enhancing user experience by personalizing interactions based on whether a visitor is new or returning. It allows the Website to tailor their campaigns and offers to different user segments. | 11 years | Cookie |
| _omappvs | Optin Monster | Analyzing user engagement by understanding when a user becomes a repeat user. It supports campaign targeting by identifying returning visitors. | 20 minutes of inactivity | Cookie |
Functionality cookies
These cookies are used to provide enhanced functionality and personalization to the Website.
| Name | Provider | Purpose | Lifespan | Type |
|---|---|---|---|---|
| lidc | Providing load balancing functionality. | 24 hours | Cookie | |
| optimizelyBuckets | Optimizely | Maintaining A/B test variations. | 1 year | Cookie |
| optimizelyEndUserId | Optimizely | Using for user authentication. | 1 year | Cookie |
| optimizelySegments | Optimizely | Storing user segments for A/B testing. | 1 year | Cookie |
| optimizelyPendingLogEvents | Optimizely | Tracking A/B Testing IDs. | Short-lived, usually expires once the events are successfully sent. | Cookie |
| optimizely_data$$first_session | Optimizely | Enhancing user experience and tracking user engagement by recording the timestamp of a user’s first session on the Website. It helps Optimizely determine when a user first interacts with the Website, enabling more accurate experimentation and analysis. | 6 months | Cookie |
| agency_partnership | Cloudways | Enhancing the user experience by automatically directing the user to the specific Agency Partnership form upon logging into the platform. By storing your navigation preferences, we streamline the user’s access to the tools and forms they need. | 90 days | Cookie |
| omSessionPageviews | Optin Monster | Monitoring user engagement by counting page views per session. This helps improve Website design and content delivery based on user interaction. | Session | Cookie |
| omSessionStart | Optin Monster | Measuring how long users spend on the Website during a session. This data is used to analyze user engagement and improve Website performance. | Session | Cookie |
Updates And Contact
Updates
This Cookie Policy is subject to change at any time. Where required by law, we may notify you but you should regularly check this page for updates to this Cookie Policy.
Contact
If you have any questions, please contact us at [email protected].