Cloudways Copilot Chat Public Preview Terms

• These terms (the “Public Preview Terms”) apply to your participation in the Public Preview of, and your use of, a preliminary, limited-availability release of Cloudways Copilot Chat (the “Preview Offering” or “Copilot Chat”). The Public Preview Terms supplement the DigitalOcean Terms of Service, including the Service Terms, or such other written agreement between you and DigitalOcean governing your use of our Services (our “Agreement”). Copilot Chat is a Cloudways Service, and the Agreement applies to your use of it except as expressly modified by these Public Preview Terms. The Preview Offering is a Beta Service for purposes of the Agreement, and terms not defined in these Public Preview Terms have the meaning given to them in the Agreement. If there is a conflict between these Public Preview Terms and the Agreement, these Public Preview Terms will control solely with respect to the conflict relating to your use of the Preview Offering.
• Your participation in the Public Preview and use of the Preview Offering is voluntary. By selecting “Accept” when prompted or using Copilot Chat, you accept these Public Preview Terms. If you participated in the Cloudways Copilot Chat Private Preview these Public Preview Terms replace the Cloudways Copilot Chat Private Preview terms.

1. The Preview Offering

• Copilot Chat is a chat interface within Cloudways Copilot. You can instruct an AI assistant in plain language, and it performs operations on the servers, applications, and account resources in your Cloudways account, or answers questions about your infrastructure and the Cloudways platform.
• 1.1 What it does. Copilot Chat reads your instruction and either acts upon it or asks you to confirm first if the action will change your account. Operations that only read information about your account run without confirmation. Copilot Chat acts through the same Cloudways platform interfaces available to you in the console and API, with the full permissions of your account, and can perform any operation your account can, including deleting servers, applications, and backups, changing passwords and credentials, managing team members and subscriptions, changing security settings, and creating or resizing servers, which incur charges. During the Public Preview, no setting restricts which operations Copilot Chat may perform.
• 1.2 Live infrastructure. Copilot Chat operates on your live production infrastructure. There is no test or sandbox mode. Treat every instruction as you would treat performing the operation yourself: read what Copilot Chat proposes, check the resource it names, keep current backups, and verify the result afterwards.
• 1.3 Access and limits. The Public Preview is being made available in stages to eligible Cloudways accounts. DigitalOcean decides, in its sole discretion, which accounts receive access and when, and may expand, reduce, pause, or withdraw access for any account at any time. Where available, Copilot Chat is accessible only to the account owner. Limits on message length, usage volume, and concurrency apply and may change at any time without notice. We may throttle or suspend Copilot Chat for your account where we detect abuse or attempts to bypass the confirmation step described below.

2. Public Preview Nature of the Service

• You acknowledge and agree that the Preview Offering is an early-stage, pre-release public preview service, provided “AS-IS” and “AS-AVAILABLE.” The Preview Offering, including its interface, workflows, the operations it can perform, and its outputs, is experimental and subject to modification, breaking changes, or removal at any time without prior warning.
• No SLAs. The Preview Offering is provided entirely without service level agreements, uptime commitments, or performance guarantees. Existing SLAs do not apply. DigitalOcean may measure availability or performance internally, but no measurement creates a commitment or entitles you to credits.
• No support. DigitalOcean does not provide technical support, bug fixes, or maintenance for the Preview Offering. Any support DigitalOcean chooses to provide is at its sole discretion, may stop at any time, and does not obligate DigitalOcean to provide further support.
• Data durability. DigitalOcean provides no guarantee that your conversation history will be preserved. Conversations may be lost, reset, or deleted without notice.

3. Fees and Billing

• No-cost period. Copilot Chat is included in your existing Cloudways Copilot plan at no additional charge during the Public Preview and does not consume Cloudways Copilot credits.
• Charges for resources you create. Operations you instruct Copilot Chat to perform may create, resize, or upgrade billable resources. Those resources are billed at standard rates from the moment they are created, exactly as if you had created them yourself.
• Transition to commercialization. DigitalOcean reserves the right to introduce fees, meter usage, or transition Copilot Chat to a paid tier in future releases, if any. Nothing in the Public Preview is a commitment as to future pricing.

4. Acceptable Use and Prohibited Data

• Prohibited data. The Public Preview does not support sensitive data. You agree not to submit through Copilot Chat, or use Copilot Chat in connection with sensitive or regulated information, including payment card information, government identification numbers, data concerning health, and account access credentials. This applies both to what you type and to the content Copilot Chat reads from your servers, including logs, configuration files, and error output. You are responsible for what those sources contain, and DigitalOcean does not monitor or screen what you submit.
• Do not paste credentials. Do not type passwords, private keys, API tokens, or other credentials into the chat. Copilot Chat applies automated redaction, but that redaction will not identify every sensitive value, and Copilot Chat does not require your credentials to operate on your account.
• Acceptable use. The DigitalOcean Acceptable Use Policy applies to the Preview Offering, including its provisions on artificial intelligence and automated systems and on circumventing safeguards, guardrails, or usage restrictions.

5. Copilot Chat Service-Specific Terms

• 5.1 Copilot Chat acts on your instruction. By using the Preview Offering you authorize DigitalOcean to perform operations on the resources in your Cloudways account in response to instructions you give in the chat. Every operation Copilot Chat performs at your instruction is treated as your action.
• 5.2 Your confirmation is your instruction. Before performing any operation that changes your account, including operations that delete resources or create billable ones, Copilot Chat identifies the operation and the resource it will affect and waits. Selecting Confirm is your instruction to DigitalOcean to perform that operation, with the same effect as performing it yourself through the Cloudways console or API. You are responsible for reading what Copilot Chat shows you before you confirm. If you decline, no operation is performed.
• 5.3 Operations cannot be stopped or undone. Once you confirm an operation and it begins, it cannot be stopped, undone, rolled back, or reversed. Confirmation is the only point at which an operation can be prevented.
• 5.4 No restriction controls. Copilot Chat performs operations with the full permissions of the account owner and can perform anything the account owner could perform through the Cloudways console or API. No setting limits which operations Copilot Chat may perform. Your only controls are the instructions you give and the confirmations you grant or decline.
• 5.5 Copilot Chat can be wrong. Copilot Chat may misinterpret your instruction, select an incorrect operation, or propose a resource other than the one you intended, particularly where your account contains several similar servers or applications or where your instruction is not specific. An operation may also fail or complete only in part. DigitalOcean does not warrant that Copilot Chat will interpret or perform any instruction correctly.
• 5.6 Content on your servers may influence Copilot Chat. To answer your requests, Copilot Chat reads content from your environment, including logs, configuration files, and error output. You are responsible for the content on your infrastructure and for reviewing any proposed operation before confirming it.
• 5.7 AI models. Copilot Chat uses open-weight third-party AI models made available through DigitalOcean’s inference services and embedded in the Preview Offering. Your request may be routed to any of several models, or to an alternative model where the primary is unavailable. You cannot select the model, and DigitalOcean may change the models used at any time without notice. Model behavior and outputs may vary over time as a result.
• 5.8 Account owner only. During the Public Preview, Copilot Chat is available only to the account owner. Team members and other sub-users cannot access it. Do not share account owner credentials to give another person access to Copilot Chat. You are responsible for all activity conducted through your account.
• 5.9 Infrastructure you manage for others. If you use Copilot Chat to operate infrastructure hosting a third party’s website, application, or data, you must have the authority to perform the operations you instruct, and you are responsible to that party for the results.
• 5.10 Redaction. Before content is stored or sent to a model, automated measures replace sensitive values, including passwords, keys, tokens, one-time login links, email addresses, phone numbers, usernames, certain account identifiers, and IP addresses, with placeholders, so that the model receives placeholders rather than real values. Real values are restored only to carry out the operation you confirmed and to display your own information to you. These measures are not guaranteed to identify or redact every sensitive value.
• 5.11 Data, regions, and no model training on your data. DigitalOcean will not use your conversations, instructions, or the results of operations processed through Copilot Chat to train, fine-tune, or improve any AI model, and will process such data only to provide the Preview Offering or as required by law. AI inference is performed through a global endpoint that routes each request to the nearest available location; you cannot select a region. Conversation history and the Cloudways knowledge search index are stored in the United States. International transfers of personal data are governed by the DigitalOcean Data Processing Agreement.
• 5.12 Retention, deletion, and review. Conversation history is retained while your account is active until you delete it; deleting a conversation removes it from storage. If you stop using Copilot Chat or close your Cloudways account, remaining conversation history is retained for up to three months and then deleted, subject to the deletion commitments in the Data Processing Agreement. DigitalOcean product personnel may review conversation history solely to evaluate and improve Copilot Chat. There is no export capability for conversation history.
• 5.13 Monitoring, suspension, and safety. DigitalOcean may, using automated and manual processes, monitor and analyze inputs and outputs to detect, prevent, or investigate violations of law, the Agreement, or these Public Preview Terms, and to maintain the security and integrity of the Services. DigitalOcean may retain relevant content and associated metadata to the extent reasonably necessary for those purposes. Where DigitalOcean reasonably substantiates a violation, it may take appropriate action, including suspending your access to Copilot Chat, removing content, or reporting to appropriate authorities as required by law.

6. Intellectual Property, Feedback, and Confidentiality

• DigitalOcean retains all right, title, and interest in and to Copilot Chat and its underlying technology. You are encouraged to provide feedback, observations, and bug reports, and DigitalOcean may use them for any purpose without restriction or compensation to you. Non-public information about the Preview Offering, including its features, roadmap, and performance, and any feedback or observations you provide, is DigitalOcean’s Confidential Information, and you will not disclose it except as permitted under the Agreement.

7. Term and Termination

• Termination at will. Either party may terminate your access to the Preview Offering at any time, for any reason or no reason, immediately upon written notice (email to suffice). DigitalOcean may also discontinue the Preview Offering, in whole or in part, at any time, with or without notice. Terminating access to Copilot Chat does not affect the rest of Cloudways Copilot or your Cloudways account and does not reverse any operation already performed.
• Transition on release. If DigitalOcean releases a Generally Available version of Copilot Chat, these Public Preview Terms will automatically terminate when that version is released, and your continued use will be governed by the Agreement and any new General Availability terms, which will be communicated to you in advance.

8. Limitation of Liability and Disclaimers

• The Preview Offering is a Beta Service. The warranty disclaimers, exclusions of damages, and limitation of liability applicable to Beta Services under the Agreement apply to the Preview Offering and are incorporated by reference. For clarity, those disclaimers, exclusions, and limitations apply to any operation Copilot Chat performs, fails to perform, performs incorrectly or only in part, or performs against a resource other than the one you intended, and to any charges incurred for resources created at your instruction. DigitalOcean has no liability for claims, damages, or losses arising from your negligent, improper, unauthorized, unlawful, or irresponsible use of AI features. Nothing in these Public Preview Terms expands DigitalOcean’s liability beyond, or limits any disclaimer, exclusion, or cap set forth in the Agreement.