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Premium Support Add-on

Introducing Cloudways Premium Support

Make sure that your cloud servers and applications perform optimally round-the-clock with Cloudways Premium Support Add-on.


Get Your Servers Managed The Premium Way

Stay clear from the hassles of managing your servers by opting in for the Cloudways Premium Support.
Keep your focus on your business marketing and we’ll manage your servers for you.

Application Support

Get assistance from Support Engineers to maximize the performance of your applications. Cloudways engineers will help you troubleshoot your plugins, optimize your databases, and tweak the application for optimal performance without affecting core code.

Server Customization

You can ask the team of support engineers to customize your server to make it perform at an optimal level. The cloud experts will listen to your requirements and customize your server according to your needs and the stability standards of Cloudways.

Phone Support

You are now just a call away from getting your queries resolved. Phone Support at Cloudways ensures quick resolution of all server issues. The phone support is available round the clock for 5 days a week.

Private Slack Channel

If you are not comfortable with talking over the phone and want to have the issue resolved in real time, we have a dedicated and private Slack channel – available 24×7 – that is continuously monitored by Chief Support Leads.

Live Chat & Ticket Support

At Cloudways, you are always covered. Our Customer Success team is there, round the cloud, to resolve your server related issues as and when they arise. This feature is also available on standard support.

Priority Resolution

All customers signing up for premium support will get resolution on priority basis of all their critical server and application related issues.

Get Premium Support For

$500/month OR 10%of your invoice
(Whichever is Higher)


24x7 "Always On" Human Support

Our expert cloud support team is always there for you, even on Holidays through live chat and ticketing system.

24x7 Live Support Round The Clock Ticket Support

Cloudways Status Your Platform Status

98% Recommended Rate 13,158+ Ticket Solved