Premium Support Add-on

Get assistance from Support Engineers to maximize the performance of your applications. Cloudways engineers will help you troubleshoot your plugins, optimize your databases, and tweak the application for optimal performance without affecting core code.

You can ask the team of support engineers to customize your server to make it perform at an optimal level. The cloud experts will listen to your requirements and customize your server according to your needs and the stability standards of Cloudways.

You are now just a call away from getting your queries resolved. Phone Support at Cloudways ensures quick resolution of all server issues. The phone support is available round the clock for 5 days a week.

If you are not comfortable with talking over the phone and want to have the issue resolved in real time, we have a dedicated and private Slack channel – available 24×7 – that is continuously monitored by Chief Support Leads.

At Cloudways, you are always covered. Our Customer Success team is there, round the cloud, to resolve your server related issues as and when they arise. This feature is also available on standard support.

All customers signing up for premium support will get resolution on priority basis of all their critical server and application related issues.