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Things You Need to Know About ePacket: Shipping Details, Tracking, Taxes, and Supported Countries

Updated on  12th June

6 Min Read
Epacket Tracking
Reading Time: 6 minutes

So, you have just started a dropshipping store but the traditional delivery process is becoming a big hurdle in the growth of your ecommerce store. From late deliveries to lack of tracking features, the process is continuously failing your customers.They are extremely fretted and are continuously asking for refunds.

In such dire circumstances, what can you do to speed up the whole shipping process and save your business?

The answer is ePacket.

ePacket is one of the fastest shipping methods available for shipping products from China and Hong Kong to other parts of the world.

Let’s see how it helps dropshippers boost sales, increase the growth of their business by using appropriate shipping times and tracking facilities, and bring a smile on their customers’ faces.

What is ePacket?

ePacket is a popular shipping method for ecommerce deliveries sent from China and Hong Kong.

Sourcing consumer products from China was quite expensive and took at least a month to reach its destination. To provide a better, more affordable and trackable shipping solution for the US market, the United States Postal Service (USPS) signed an agreement with eBay China and Hong Kong Post allowing packages originating from China and Hong Kong to get USPS First Class Service. The deal also included better rates and a tracking option.   Today, ePacket is one of the best shipping methods available for shipping to USA, Australia, UK, and Canada.

The ePacket came into limelight after AliExpress added it as a shipping option on its platform. Other shipping options on the platform required 30 to 40 days for the products to ship from China to other countries. ePacket, on the other hand, reduced that time to almost 12 days on average.

ePacket is an attractive shipping method for businesses who dropship products from China to the US and other supported countries.


If you are not familiar with the term dropshipping, simply head over to our blog ‘What is dropshipping and how to get it started?


How Can ePacket Help Dropshippers?

As a dropshipper, you would want your customers’ orders to be shipped in the shortest possible time so they remain satisfied. With ePacket, your customers can get their products within 12-18 days.

When customers are not able to get the products within the specified time, they get frustrated and ask for a refund. Now, most dropshippers know that refunds can lead to bad ratings on PayPal and Stripe. PayPal even blocks the account, if the ratings drops down a preset limit, as has happened to many dropshippers.

The ePacket shipping method makes sure this does not happen to you by helping you provide on-time shipping. It also offers a tracking ID that dropshippers can send to their customers, allowing them to track the items directly.

So, in short, ePacket is an asset for dropshippers that allows them to enhance their business processes. In many cases, the number of PayPal refund requests drop by almost 50% when dropshippers opt for ePacket. This was mainly due to timely delivery of the package in minimum time.

Here is a tip to better leverage the power of ePacket for your dropshipping store: Always mention the approximate time it will take an ePacket to reach the customers.

Take BlueCrate.com. It has a special page just for the shipping details.

The customer can read the shipping details to know the time it will take for their orders to reach the destination. This helps them place the orders so that they get the products on time.

Key Points:

  • Dropshippers should use ePacket to increase retention and decrease the number of refund requests.
  • Dropshippers should specifically mention on their stores the time it will take the orders to reach them.
  • Dropshippers need to add an ‘order tracking’ page on their websites so the customers don’t always have to email them asking, ‘how much time is left in the arrival of my package?’.

How to Add ePacket Delivery Option?

The ePacket shipping method is available at all major China-based ecommerce stores such as AliExpress, DHGate, and many others.

Dropshippers act as intermediaries between the merchants and the customers, so while ordering the products from the merchant’s website they should select ‘ePacket’ shipping method. They will receive the ePacket tracking code, which they can provide to the customer. The customer will then know that the package has been ordered, and it will be shipped to them in a specific timeframe – they can further verify the time through the order tracking page.

If the store doesn’t provide a tracking page, the customers can head over to China mail tracking page to get updates of their order.

Using ePacket with AliExpress

For AliExpress, ePacket delivery method can be chosen simply by going to the product that you would like to order and then selecting ‘ePacket’ in ‘Choose my shipping method.’

Using ePacket with AliExpress

It usually takes 16 to 18 days for the product to be delivered to the address you specified. However, delivery duration can vary from country to country.

Charges of ePacket on AliExpress range from $3 to $5.

Using ePacket with DHGate

In comparison with AliExpress, DHGate offers free shipping with ePacket. Moreover, the shipping time for DHGate is also a few days less. DHGate offers products in bulk and per piece, all with ePacket delivery option enabled. These are directly shipped from China to the country of the user’s choice.

Using ePacket with DHGate

Requirements for ePacket Shipping

The ePacket has a standard requirement criteria for all parcels. We have summarized them for better understanding.

  • The length of each package cannot be more than 60 cm (24 inches).
  • Total length, height, and thickness shouldn’t be more than 90 cm (36 inches).
  • The package shouldn’t weigh more than 2 kg (4.4lbs).
  • Packages priced higher than $400 cannot be shipped through ePacket shipping method.
  • Tracking service is available only for 34 countries at this time.
  • The package are insured for $55.

ePacket Tracking and Timing

Most ePacket tracking codes are country-specific. For example, in China, ePacket tracking will be provided through China Post. However, when the package reaches US, its tracking code will be changed to that of US postal service.

Customers are notified of the tracking codes through an email from the package team. The average time of ePacket delivery to the US is around 15 days, but it can change due to factors including weather, traffic, and mode of transport used.

ePacket Eligibility Criteria

Before ordering a product, check if ePacket is available in your country. If ePacket is not available for your country, you can choose China Post as it is also a low-cost alternative to ePacket. However, using China Post can increase the delivery time by 10 days.

ePacket doesn’t require any other eligibility criteria from the customer. Simply, choosing the ePacket option while selecting the shipping method is all that’s needed to start the shipping process.

List of Countries that Support ePacket Deliveries

The ePacket shipping method currently supports 38 countries including:

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Denmark
  7. Finland
  8. France*
  9. Germany
  10. Greece
  11. Hong Kong
  12. Hungary
  13. Ireland
  14. Israel
  15. Italy
  16. Japan
  17. Kazakhstan (currently in a trial run)
  18. Korea
  19. Luxembourg
  20. Malaysia
  21. Mexico
  22. Netherlands
  23. New Zealand
  24. Norway
  25. Poland
  26. Portugal
  27. Russia
  28. Saudi Arabia
  29. Singapore
  30. Spain**
  31. Sweden
  32. Switzerland
  33. Thailand (currently in a trial run)
  34. Turkey
  35. Ukraine
  36. United Kingdom***
  37. United States****
  38. Vietnam (currently in a trial run)

*France only allows shipping to a few territories on the mainland with codes from 01 to 95. It doesn’t allow shipping to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon, and Mayotte.

**Spain is currently testing ePacket shipping, so the facility isn’t available in all cities yet.

*** UK allows packages to be shipped to all cities and even crown dependency Isle of Man.

**** United States allows packages to be shipped to all states. (Source)

Taxes on ePackets Delivery

Usually ePacket deliveries don’t incur any taxes. However, if if you live in the US, simply ask your merchants about what duties will be applied to your order. You can also check the taxes on US Customs and Border Protection page.

Final Words!

The ePacket shipping option offers more control to the customers. It helps them track their orders and find out the exact time they will receive their orders. This is not just beneficial for customers, it can also be valuable for dropshippers who are looking to solve their customers’ problems and achieving long-term profitability and growth.

Share your opinion in the comment section. COMMENT NOW

Sajjad Shahid

Sajjad is an Ecommerce Community Manager at Cloudways. He loves helping out Ecommerce store owners, merchants and marketers in establishing their businesses and startups. Sajjad enjoys playing table tennis and cricket over the weekend.

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