Q. Let’s start by getting to know you. Can you tell us a little about yourself and the story behind your business?
Absolutely! My journey began with a passion for technology, which led me to study Computer Science. My first job was at an IT support company that provided outsourced support for many small and medium-sized businesses. This role really opened my eyes to how these businesses operate and the various challenges they face.
Following that, I worked for one of the Big Four auditing firms, Ernst & Young, in their IT&T sector. Here, I learned about processes and systemization on a large scale. This experience was invaluable in understanding how to streamline operations effectively.
I then had the opportunity to work in different cities in Canada and many cities in England, but that required me to move in and out of places a lot. I remember the frustration and stress each time I moved, it was a dreaded experience because of the amount of time it consumed when it came to finding reliable and trustworthy movers. Little did I know that this experience would spark the idea for Find a Mover.
Co-founding Find a Mover was born in 2013 out of a desire to simplify the moving process for everyone. Our mission is to connect people with reputable moving companies, providing a seamless and stress-free moving experience. We started small, focusing on building a robust network of vetted movers and creating a user-friendly platform. Over time, we’ve expanded our services, continually striving to improve and innovate to meet our customers’ needs.
It’s been an incredible journey, and I’m proud of what we’ve achieved. Helping people move with ease and peace of mind is truly rewarding.
Q. What were some of the biggest challenges or frustrations you faced with DNS management before adopting DNS Made Easy?
One of the primary issues was the reliability and uptime of our previous DNS provider. We experienced occasional downtime and slow resolution times, which negatively impacted our website’s performance and, consequently, our users’ experience.
Another challenge was the lack of advanced features and customization options. Our previous provider didn’t offer the flexibility we needed to manage our DNS settings effectively, which limited our ability to optimize our site’s performance and security. This led us to think about scalability as our business grew. We needed a DNS solution that could handle increased traffic and provide robust support. Unfortunately, our previous provider struggled to meet these requirements, leading to concerns about our site’s ability to handle peak loads and maintain optimal performance.
Customer support was often slow to respond and not always helpful. When issues arose, it took longer than we would have liked to get resolutions, causing unnecessary delays and stress. These challenges led us to seek out a more reliable, feature-rich, and scalable DNS solution, which we ultimately found in DNS Made Easy.
Q. What was the tipping point that made you switch to DNS Made Easy? How did this decision align with your broader business objectives?
Ultimately it was when, one day I happened to need to update some DNS records and log in only to find the company had changed their model for accessing DNS and had started charging for a fundamental service without any support. I was quite shocked actually, you could buy a domain but there was no access to the DNS basics to manage the DNS of your domain unless you paid for it. It wasn’t happening anywhere else and it became a huge wedge. Naturally, we had some concerns. What happens if we need the support? Or to scale?
We needed a DNS solution that could handle high traffic volumes, provide faster resolution times, and ensure maximum uptime and exceptional support. DNS Made Easy on Cloudways offers all of these features and more. Their reputation for reliability, advanced features, and excellent customer support made it an obvious choice.
This decision aligned perfectly with our objectives of enhancing user experience, ensuring site reliability, and supporting our growth strategy. By switching to DNS Made Easy, we were able to provide a seamless and responsive online experience for our users, which is crucial for a service-oriented platform like findamover.com.au. This move also allowed us to focus more on our core business activities, knowing that our DNS management was in capable hands.
Q. Since using DNS Made Easy on Cloudways, how has your website’s uptime and reliability changed? Any noticeable improvements?
One of the most noticeable changes has been the elimination of downtime. Previously, we would experience occasional outages that disrupted our services and frustrated our users. With DNS Made Easy, our site has maintained consistent uptime, making sure that our users can access our services whenever they need them even if it is 3AM.
We have also noticed faster DNS resolution times, which has led to quicker page load times and an overall enhanced user experience. This improvement is particularly crucial for us, as a seamless and responsive website is vital for retaining users and maintaining their trust in our service.
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Q. What specific features of DNS Made Easy have become game-changers for your daily operations?
The Managed DNS solution on Cloudways has significantly transformed our daily operations. With comprehensive support, robust DNS management, and a 100% uptime record over 12+ years, we have greatly enhanced our ability to maintain high availability and performance. This ensures that our website is always accessible to our users. Additionally, the fast DNS propagation and real-time updates have dramatically improved our DNS resolution times and the efficiency of our DNS infrastructure.
Q. Could you share a specific instance where DNS Made Easy helped you avoid a critical issue or downtime?
Certainly! One notable instance was during a significant update on our website, where we updated versions of software and code. Everything seemed fine in the testing environment, but during the server migration, we discovered that one of our cloud host providers didn’t support a particular version, causing the website to malfunction and throw exceptions. We had to make a quick decision to migrate to a different cloud host provider on Cloudways, which required updating the IP address on the server.
Thankfully, DNS Made Easy’s fast resolution and Instant DNS propagation times were incredibly quick, helping us keep downtime to a minimum. While any downtime is less than ideal, having the reliability of DNS Made Easy meant that we could count on their support staff and rapid DNS updates, allowing us to avoid the critical issue of being down for more than a day.
Q. What advice would you give to other businesses considering the switch to DNS Made Easy on Cloudways?
For businesses considering the switch to DNS Made Easy on Cloudways, my advice would be to start by evaluating your current DNS setup and identifying the specific challenges or limitations you’re facing. This will help you understand how DNS Made Easy can address those issues and what features will be most beneficial for your business.
One of the key reasons we chose DNS Made Easy was its reputation for reliability and fast resolution times. If your business is 100% online-based like ours, then your website needs to be up 100% of the time and being up 98% is simply not good enough, as it reflects poorly on your business and impacts customer trust and satisfaction.
Lastly, as your business grows, your DNS needs will likely evolve. DNS Made Easy on Cloudways offers scalable solutions that can accommodate increased traffic and more complex configurations. Make sure to choose a provider that can grow with your business, and that includes having support available the minute you need it.
Q. Based on your experiences, how satisfied are you with managing your DNS through DNS Made Easy on Cloudways?
We’ve been extremely satisfied with managing our DNS through DNS Made Easy on Cloudways. With an unheard of 12+ years of uptime in the industry it has significantly improved our website’s performance, reliability, and overall user experience. We no longer worry about unexpected downtime or slow resolution times, which were issues with our previous provider. This stability has allowed us to focus more on our core business activities and less on managing technical issues.
Managing our DNS settings is as easy as contacting the Cloudways team. They’re always friendly and knowledgeable and it really makes it easy for our team to make changes quickly and accurately, reducing the risk of errors and saving us valuable time.
Q. Looking ahead, how do you plan to leverage DNS Made Easy to enhance your business operations further?
Going forward using the Advanced Analytics and Logging feature can provide us with detailed insights into our DNS queries and traffic patterns, allowing us to make data-driven decisions to further optimize our performance and user experience. If Cloudways were to incorporate Triple IP Anycast + edge network, it would ensure faster and more reliable DNS resolutions, helping us maintain high availability and improve the overall responsiveness of our website as we scale our traffic.
I think these features will be instrumental in supporting our growth as a business, maintaining our online presence, and making sure that our site remains one that customers can trust and count on.
Sandhya Goswami
Sandhya is a contributing author at Cloudways, specializing in content promotion and performance analysis. With a strong analytical approach and a keen ability to leverage data-driven insights, Sandhya excels in measuring the success of organic marketing initiatives.
