Michelle Coe: My name is Michelle Coe and I am the owner of BlueSkyPhoenix. We are now hosting over 50 websites, which is a huge milestone for us as an agency, and I would say that probably 95% of our web design clients do go on to host with us through Cloudways. Cloudways is our exclusive provider.

In the past I’ve struggled with poor bandwidth issues, clunky interfaces, hidden fees, and horrible customer support on multiple platforms. And offering my own hosting solution for my clients means that I have full control over that experience. Moving to Cloudways has just created a lot more efficiency in my daily workflows.

I joined the agency partner program because of the dedicated tech support and my partnership manager, also because growth bonuses help keep my operating costs down, and keeping those down helps me keep the client costs down as well. For me the advanced support with 24/7 access is really the most beneficial, but I’m also really enjoying the newer proactive monitoring service that Cloudways has started.

I know that if there’s ever a problem I have, there’s an entire team behind me to help me find a solution, and so that has just made my life a lot easier. My experience has been great. Tech support is really easy to work with. They’re effective, and they take the time to really find the root of the problem instead of just patching things together. My partnership manager is also really wonderful. They make me feel like they are invested in my success.

I absolutely would recommend the program to other agency owners with no hesitation at all. It’s just been a great way to increase my efficiency in my own business by having Cloudways partnering with me. I would say choose a hosting provider that invests their time and energy into making your business better. If they have a clunky interface, their documentation is unclear, and their help desk is consistently unhelpful, it’s time to look for a different hosting provider.