Client Retention and Increasing Their Lifetime Value (LTV)
About This Webinar
In this webinar, Cloudways Mavericks are joined by Chris Martinez, CEO and Founder of Dude. Chris will talk about how his team uses their “Bridge, Connect, and Deliver” system to maximize client retention. Chris will also show you how to calculate and increase Customer Lifetime Value (LTV).
Things You Will Learn
- How to use Bridge, Connect, and Deliver to keep clients happy
- How to create your “Red Zone” so you don’t ever get blindsided with cancellations
- How to calculate LTV using your churn rate
- 6 Financial metrics that agencies typically suck at
- Building your remote team to make all this work
Meet The Guest
Chris Martinez is the CEO and Founder at DUDE. They help digital agencies with the people, processes, and education so that they can take on more projects and scale profitably.
Never Miss A Thing
Want to know where and when you can next catch the Cloudways Mavericks? We’ll email you when we have news. (No sales emails, we promise.)
