How Cloudways Helped Tekglide Scale Their Business With Improved Server Performance & Security

About Tekglide

Tekglide is a leading web development agency that provides complete web development solutions for businesses in many industries, including fashion and cosmetics, tools and equipment, medical, textiles, and much more. They also offer other solutions including customization, migration, bug fixing, plug-in development, API integration and much more.

They have expertise in all major ecommerce platforms including Magento 2, WordPress and Shopify.

Ali Hashmi, the CEO of Tekglide, was on the hunt to get the best-in-class web hosting that accelerates his website performance and makes it easier to manage Magento websites with a user-friendly interface. His search ended with Cloudways as he got all the features and services he was looking for.

This case study highlights Ali Hashmi challenges in managing his clients’ websites and how Cloudways helped him with with Magento clients improved server management, website staging, and flexibility in choosing different cloud infrastructures.

Cloudways: What’s your agency name and where is your agency’s headquarters situated?

Ali: My agency’s name is Tekglide, located in Chicago, IL, and Houston, TX.

Cloudways: Tell us about yourself. What is your designation at the agency? And what are your core responsibilities?

Ali: I am the CEO of Tekglide, and I manage everything single-handedly.

Cloudways: What services does your agency provide and how many clients do you currently have? Please tell us a bit about your agency here, like what you guys do? Your team size, which market do you serve? Your USP, etc.

Ali: We help medium-sized businesses create e-commerce stores on their preferred CMS. While we specialize in Magento and Shopify, we’ve almost surpassed 100 clients, and many are still on board with us.

Tekglide was formed in 2008 and is still leading the Market with its Magento skills while we have an in-house team of 40+, Including Developers/Designers, Project Managers, and a complete QA team.

Cloudways: How did you first hear about Cloudways? Name one major problem that you were facing that made you switch to Cloudways. Something that was the tipping point, and how Cloudways fixed that for you.

Ali: One of our employees suggested Cloudways, and we shifted to it because of its prompt name in the market, sound packages, and instant customer support.

Cloudways: How Magento is different from other ecommerce platforms and for whom Magento is the best fit?

Ali: Magento is something that you can call boundary-less CMS. You can customize every pixel in it according to your needs, and it’s one of the fastest and leading CMS. It’s usually preferred for stores with plenty of SKUs or those planning to expand.

Cloudways: Before Cloudways, which hosting solution did you use? Are you using any other hosting service currently? If “Yes” Why?

Ali: We were using the Nexcess server before Cloudways and are still on it with our few projects.

Cloudways: As a Magento agency can you define the importance of a good hosting solution for a Magento store and what factors to consider while choosing the Magento hosting?

Ali: We always prefer an excellent hosting server for better speed and performance for a site as it helps us rank on Google. However, if the service hosting has any issues, it might affect our clients.

Cloudways: What was your experience like with Cloudways when you first signed up? Please tell us about first impressions.

Ali: It was a lot more affordable than its competitive hosting providers. But, at the same time, their customer support was efficient.

Cloudways: In your opinion, what sets us apart from other hosting providers? How has our hosting stack for the Magento application made matters easier for you?

Ali: Cloudways offer significant security in their hosting services, which is not that well with other hosting providers.

Cloudways: How do you use Cloudways to solve your client’s problem(s)?

Ali: Our clients wish to be freed from any issues or bugs. They need an efficient service provider for better site performance and a lack of free catalogs, which Cloudways consistently delivers.

Cloudways: How has Cloudways contributed to the success of your projects? Tell us about how Cloudways’ features align with your needs.

Ali: Cloudways has helped us retain our customers with its efficient speed and performance that other hosting providers don’t provide.

Cloudways: What are your thoughts on Cloudways Caching & other Server technologies (Varnish, Elasticsearch, Redis, etc.)? How impactful are they for Magento 2.x applications?

Ali: Magento itself recommends other service providers a lot more than Cloudways, which automatically brainwashes us to get them from Vanish and Elasticsearch.

Cloudways: How has Cloudways helped improve Magento store performance? Have you ever tried the Cloudways server scaling feature? If yes, how was your experience?

Ali: When the traffic on our site exceeds our limit, it gradually starts performing poorly and gets down. That’s when the Cloudways’ scaling feature jumps in and deals with all the traffic hikes.

Cloudways: Out of the five cloud providers available on Cloudways which one(s) do you prefer to use and why?

Ali: We have used DigitalOcean because they are affordable and provide good services.

Cloudways: How do you resell Cloudways to your clients?

Ali: Cloudways does wonders in providing efficient site performance at a minimal cost, and that’s what our clients need.

Cloudways: Do you think that by switching to Cloudways, you were able to free up resources at your end? If yes, how were you able to utilize those?

Ali: While switching to Cloudways, we could free up our resources by not using all the third-party services, which acquires less memory on the site speed, making it more optimized.

Cloudways: What features or improvements do you want to see in the future on Cloudways?

Ali: They can make the site performance a little better than usual and can fix the internal server errors.

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If you’re facing the same issues as Ali Hashmi did for his clients’ websites, try out Cloudways with a 3-day free trial and host your websites nearest to your target audience to reduce latency and improve page load times.