The Client Experience Roadmap

In this energizing UAcademy Pro session, Brent Weaver welcomes new and seasoned members alike into a deep dive on the Client Experience Roadmap—an essential system designed to reduce client fires and increase long-term satisfaction. Through community shout-outs, real-life “client fire” stories, and live strategy breakdowns, Brent shares how to use automated sensors, exit interviews, and simple yet powerful rituals to keep client happiness high throughout every stage of a project. You’ll learn how to co-create with happy clients, gain advanced warning before issues flare up, and scale your service delivery with confidence—all while embracing the “call call” approach to keep relationships strong from day one.

Mission Materials

1. Notes
2. Workbook