How Cloudways Helped CedCommerce in Handling Technical Server Issues and Scaling Magento Stores Seamlessly

About CEDCommerce

When you’re running an agency, you face many challenges, from getting new projects to completing them on time while meeting deadlines and client expectations. With time, you need different resources and tools to help you scale and grow your business. And if you’re not doing it the right way, chances are your business will struggle to sustain itself.

Today, we have a case study of CedCommerce, a leading ecommerce platform and marketplace integrator that has been in the industry since 2015. It has catered to 40,000+ ecommerce merchants and created several marketplace extensions /add-ons for them. Since it was growing rapidly, CedCommerce needed a hosting partner who could go hand-in-hand.

CedCommerce tried different hosting providers, but they remain unsatisfied with each passing day. This case study highlights the challenges CedCommerce faced while working for different clients, scaling their Magento stores, and how the Cloudways Platform helped them run seamlessly. Let’s read on!

Cloudways: Please tell us about yourself. Your name, what is your designation at the agency? What are your core responsibilities?

Apurva: My name is Apurva Anand, and I am a Strategic Partnership Manager and Project Manager at CedCommerce Inc., based in Lucknow, U.P. India, where my core responsibilities are:

• Discuss and manage the project for successful delivery;
• Prepare useful documentation for any projects such as BRD, FRD, SRS, User flow, etc.;
• Discuss with current partners for better synchronization;
• Discuss with potential partners for future collaboration regarding hosting and Adobe Commerce clients;
• Involvement in project budgeting and timeline estimation;
• Grievance handling;
• Organize webinars and engagement in events, meetups, etc.

Cloudways: What services does your agency provide, and how many clients do you currently have? Please tell us a bit more about your agency. Which market do you serve?

Apurva: CedCommerce is an ecommerce extension and website development company started in 2010. We develop multivendor marketplace extensions/add-ons and integration solution partners with all the top marketplaces worldwide, such as Walmart, Newegg, Lazada, etc., and mobile ecommerce stores for the client. In short, If there is a place to buy and sell, you will find us right there, helping people sell better.

We have proudly worked with 10,000+ customers with the help of our highly skilled certified Magento developers and also an Adobe Solution Partner. The marketing, selling, and promotion strategy for us has shown immense results, as you can even see that we have been on the Deloitte Technology Fast 50 Award Winner List for consecutive 5 years.

Cloudways: How did you first hear about Cloudways? Name one major problem that you were facing that made you switch to Cloudways. Something that was the tipping point, and how Cloudways fixed that for you.

Apurva: We first heard about you while researching some good hosting providers. The major problem solved after we switched to Cloudways is the support and services.

Cloudways: Why is Magento your preferred choice when several other ecommerce platforms are available in the market?

Apurva: We basically deal with other ecommerce platforms as well though we prefer Magento for large enterprise-level projects due to its scalability. Also, it is the best multi-channel ecommerce platform as it is fast, optimized, and user-friendly.

Cloudways: What creative process do you follow when working on a Magento store?

Apurva: Before beginning the re-platforming to Magento 2 process, a thorough and well-thought-out project planning and discovery process is required. We think a project’s success depends on a rigorous and well-documented discovery process.

A successful project discovery occurs when both teams are confident in the project’s objectives, key stakeholders, work scope, and success criteria.

We avoid adding anything to the project scope that is not essential or crucial to launching because, in our opinion, smaller projects are typically more successful. Our project discovery process’s main objectives are:

• Define the project’s stakeholders and identify the important team members who will be involved in daily decision-making.
• You can understand the new website users’ characteristics, requirements, difficulties, and routines by creating client personas.
• Keep track of success criteria and user stories. What on the website has to be done, and how successful are those efforts measured? What steps must the website’s administrators take?
• A comprehensive examination and instruction on the Magento platform itself ensure that the merchant is completely aware of its potential and limitations.
• A detailed scope and schedule for the Magento 2 project that details all the design and development necessary to meet the success criteria.
• Each team was given tasks to complete, including collaboration with outside parties.
• Make all final decisions regarding the technology needed for the project, including hosting, security, major integrations, etc.

After the Magento 2 project discovery phase is complete, each team moves forward with the development process, knowing that their business needs have been carefully researched and recorded and are fully aware of the project’s objectives.

Cloudways: Which hosting provider you used to use before switching to Cloudways?

Apurva: Before Cloudways, we used Hostgator, Hostinger, SiteGround, and GoDaddy. We usually recommend Cloudways only to our customers, but sometimes clients already have their own hosting already, so we need to work on that.

Cloudways: How was your experience with Cloudways when you first signed up? Please tell us about your first impressions.

Apurva: The first impression we had while using your services was the best-in-class support from your team. Moreover, Cloudways services are easy to use and configure. The presentation skills are good, which is very helpful for our clients.

Cloudways: What sets Cloudways hosting apart from other hosting providers?

Apurva: Easy-to-use configurations and good support especially live chat. Further, all prerequisites, tutorial blogs, and KB helps the client to manage the server seamlessly.

Cloudways: How do you use Cloudways to solve your client’s problem(s)?

Apurva: As we provide solutions on Magento, which requires a hosting partner, we suggest Cloudways only due to its reliability, easy configurations & good support.

Cloudways: How has Cloudways contributed to the success of your projects? Please tell us about how Cloudways’ features align with your needs.

Apurva: All Magento’s prerequisites and most of the technical aspects have been handled by Cloudways, which makes the clients manage everything easily from their end in terms of servers.

Cloudways: What are your thoughts on Cloudways caching & server technologies (Varnish, Elasticsearch, Redis, etc.)? How impactful are they for Magento 2.x applications?

Apurva: Elasticsearch is a must for Magento 2.4.x, and caching is required to improve front-end speed.

Cloudways: Out of the 5 cloud providers available on Cloudways which one(s) do you prefer to use and why?

Apurva: We use DigitalOcean & AWS Cloud due to clients’ trust in them, affordable pricing, and many clients already using it.

Cloudways: How do you resell Cloudways to your clients?

Apurva: We suggest Cloudways to all our clients as the server is needed for all the projects. Moreover, we suggest CDN & SMTP add-ons, etc. as well, based on project requirements.

Cloudways: Could you briefly describe the values you get from Cloudways?

Apurva: Better support & instant acknowledgment of the issues/queries. We understand issue fixing takes time but acknowledging should be instant, and till now, due to live chat, it has generated great value. We expect the same in the future as well. In terms of technical knowledge, Cloudways is already the best.

Cloudways: What features or improvements would you like to suggest for our platform?

Apurva: A customer wants to spend less time in configuration and more on the business. Hence, if you can implement a search feature that helps customers navigate a setting, it will improve the user experience. For example, as a customer, I can come to the platform and search for SMTP or any other setting, and I’ll be navigated to the respective page.

Cloudways: Thank you for sharing your detailed responses with our readers. Have a nice day!

Apurva: My pleasure.

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