As a user of Cloud Web Hosting technology, you must be well aware of the multitude of infrastructure-as-a-service providers, as well as platform-as-a-service providers claiming that their services offer you “high-speed” hosting.
What exactly do we mean by “speed” in cloud computing terms? Speed is dependent on several factors:
- Bandwidth of your internet connection
- Number of other users and/or applications using the bandwidth on your local network
- Your contention ratio
- Distance from your local exchange.
- Throttling / traffic shaping by your ISP
- The load of the server you are connecting to
- Nature of storage device on your cloud infrastructure (traditional HDD vs SSD)
- The effectiveness of hypervisor on the host machine (Thanks to Salvatore Cordiano for pointing out this factor)
Yet, there is another factor which is important to the performance of your websites. It is a metric which affects users in all locations, differently. It is called latency.
Read on to find out how it affects the performance of your websites, and hence, your online business.
Bandwidth vs. Latency
I am going to use the analogy of a highway to explain the difference between bandwidth and latency. After all, the internet, too, is an information highway.
It is the capacity of data transfer per second. Think of it as the width of a highway. A 6-lane highway allows more cars to go past a certain point per second than a 4-lane highway. Similarly, a 1Gbps connection can transfer more data per second than a 100Mbps connection.
The latency is the time it takes for a packet of data to move from its origin to its destination. On the highway, this would be similar to a delay caused by stopping at a toll plaza or diversion. The more toll plaza queues or road closures and diversions you have to deal with, the greater the time delay in reaching your destination.
Causes of Latency
If you have the option of hosting a server on the West Coast of the USA or in Singapore, which server location should you choose? The answer is quite simple. Choose the location closest to your target audience!
When a user types in the URL of your website, their computer sends and retrieves data at the speed of light, through a route of “gateway nodes” or more simply, “hops”. These are routers with an inherent processing delay.
The further the distance is between the user and the server hosting the website, the greater the latency. The delay also depends on the networking efficiency and the quality of the routing devices.
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The speed of light in fibre optic cables is approximately 200,000 km/second. The distance between Los Angeles on the US West Coast and Singapore is 14,112 km.
Disregarding the additional delay due to “hops” (as packet routing is variable), and simply considering the delay due to the speed of light, the latency is 141 milliseconds per packet round trip! The delay due to hops will be in addition to this time.
As you can see, distance can make a significant impact on the latency delay for a user.
According to renowned computer scientist Van Jacobson, one of the inventors of the TCP/IP protocol stack, a user begins to notice latency delay at 400 ms.
Since most use-cases require frequent-back-and-forth exchanges, the above mentioned 141 ms delay can add up to much more. Even at 250 ms, the latency causes the user to feel like the website is loading slowly.
To qualify for a “blazing fast” connection, the industry standard is 10 ms or better.
To measure the latency, use the tracert command in the Windows command prompt.
To do this in Windows, click the Start button, and type “cmd” in the search bar. In the command prompt, enter tracert website.com, where website.com is replaced by the URL of the website you with to trace route.
I compared the latency difference between two websites, Yahoo! and Baidu.
Yahoo has several servers around the world. As you can see in the screenshot, the number of “hops” in the traceroute of the Yahoo URL is only ten, and the latency average is under 200ms. I traced the route to the Yahoo server nearest to me; its UK server.
Whereas Baidu, which has servers only in China, has several “hops” spanning different countries, and has a high latency average from my location.
The closer the better
Given these facts, I recommend you to always host your websites and applications closest to your target audience. Especially for SSH access and use cases involving frequent access of a database, the latency can be a deal breaker for a potential customer.
Make sure your business is not losing revenue because of your choice of hosting provider and server location!
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