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Assistant Manager – Technical Support Shift Operations

Location: Remote

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Reports To:

Ops Manager.

Job Overview:

Cloudways is seeking a Full Time Platform Operations Shift Manager, as part of the Platform Operations support division, to manage a team of remote & global Cloud Engineers. As a shift manager, you will oversee daily operations, act as the liaison between staff and upper management, and work closely with your team to maximize customer satisfaction. Primary responsibilities of the Shift Manager’s role include the oversight and hands-on management of a team of highly skilled Cloud Engineers in their daily operational and support activities during shifts hours. This role entails managing performance at both a team and individual level as well as mentoring and coaching each team member in their overall growth as a Cloud Engineer.

Responsibilities and Duties:

Qualifications:

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