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Magento RMA (Return Merchandise Authorization) – Configuration and Details

Updated on June 5, 2018

2 Min Read
Magento RMA
Reading Time: 2 minutes

If you are using Magento Open Source and you need to control return or exchange of goods sold to customers? You are not all lost. Today, I will be discussing one of the features that can only be found in Magento Commerce. The feature is known as Magento RMA (Return Merchandise Authorization).

For many store owners, the Magento Open Source is sufficient for their needs. By default, it comes with a ton of features for store owners but there are occasions where merchants require additional features that can be found in Magento Commerce to build a customized store. To get this job done, store owners go with third-party extensions and fulfill their requirements.

What is Magento RMA?

Magento RMA is one of the best features of Magento Commerce that help manage the return and exchange of the products purchased by customers using Magento store. This allows customers to make a request, return products, and exchange items directly from the store.

Magento RMA Workflow

From customer’s perspective, here is how the RMA helps out. Suppose, after you made a purchase and received the shipments, you have to check the products and realize that they are not what you expected or maybe wrong in size. All you need to do is to make a return request on the platform.

Once merchant will review the request under administration authorization, the process will start working according to the policies so that you can receive exchanged products or store credits or get refunded accordingly.

Advantages of Magento RMA

Accepting returns or exchanges is an essential component of excellent customer support. Customers tend to buy from those merchants that offer a flexible return and exchange policy. Your potential and loyal customers expect this kind of customer service and highly appreciate it. Therefore, managing it efficiently is a core business aspect.

RMA Modules For Magento Open Source

RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and make it easy to handle every aspect of the return. This ensures that the item is visible and easily trackable till the completion process.

Provided options allow customers to choose an item to add to the return list. They can select the reason for return, the condition of the item and even specify the most suitable resolution: exchange, replace, refund or store credit.

Here are some of the most popular Magento RMA modules for Magento Open Source:


This was a sneak peek into how the Magento RMA process works.

If you need more help on the topic or would like to know how to set it up on your Magento ecommerce store, then comment below.

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Fayyaz Khattak

Fayyaz is a Magento Community Manager at Cloudways - A Managed Magento Hosting Platform. His objective is to learn & share about PHP & Magento Development in Community. Fayyaz is a food lover and enjoys driving. You can email him at

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