You may have the most competitive prices on your online store, but you won’t taste success if your payment gateway does not provide a smooth or a trustworthy experience to your customers. And while there are plenty of names that crop up in the payment gateway discussion (like Authorize.net, BlueSnap, Wepay, Stripe, and PayPal, etc.), it’s important to choose the one with a good reputation and provides convenience to the customers.
When you talk about reputation and convenience, two names stand out: Stripe and PayPal!
Both have a reputation for being highly secure as well, so you’re going down the right path. But it’s important that you choose the one that suits your business needs. To help you with your decision, we’ve created this awesome payment gateway showdown of Stripe vs PayPal!
Stripe vs PayPal
Before you choose a Payment gateway, there are several basic questions you should ask yourself. Here are some to start with: “Can my customers pay using their mobile phones?” “How hard is it to integrate the payment gateway with my website?” “How many payment methods do you offer?” “How about your security?” “What are your charges and fees?”
Here are the 7 key points that we will compare Stripe and PayPal on to answer the questions and come to a decisive conclusion:
- Transaction Costs and Fees
- CRM and Website Integration
- Global Availability and Supported Currencies
- Supported Payment Methods
- Refunds, Disputes and Chargeback Fees
- Customer Support
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1. Transaction Costs and Fees
Stripe and PayPal both allow you to begin selling without any monthly charges. That means if you aren’t selling anything, you don’t have to pay a dime.
This is especially great for small businesses that make a sale very often or may not have the necessary budget.
Beyond that, though, comparing Stripe to PayPal will result in a somewhat similar fee structure.
The base fee for Stripe and PayPal are the same: 2.9% + $0.30. So if you make a $100 sale, you’ll have to pay $3.20 to either Stripe or PayPal. The similarity is mostly due to fierce competition between the two, but as long as the rivalry keeps the fee down and quality up, we are more than okay with it!
For international sales, transaction charges increase to 4.4% for PayPal and slightly lower 3.9% for Stripe. Of course, if you’re selling globally, Stripe’s fee will look more attractive.
Stripe edges out PayPal in our first round thanks to their slightly lower fees on international transactions.
2. CRM and Website Integration
Payment gateway integration should be easy, and PayPal, for starters, makes it pretty easy to connect with your website. All you’re required to do is copy and paste a couple of lines of codes onto your site. Once set up, you’ll see a “Pay with PayPal” button which enables your site to accept payments online.
You can also add a different PayPal button to your website such as Buy Now, Add to Cart, Subscribe, and Automatic Billing.
PayPal supports most CRMs, so no matter which platform you are using, you’ll be able to integrate PayPal with it.
Stripe supports a tad few more CMSs than PayPal, and you can easily integrate it on your website using either their API or their plugin.
If you have an in-house developer or you have the technical know-how, you can integrate Stripe with your website using their API system. However, our suggested way is to use their plugin for your CMS to integrate Stripe because it’s really easy to use.
Neither PayPal nor Stripe is a nightmare when it comes to integrating with your website, so let’s call it a tie in this round.
3. Global Availability and Supported Currencies
Let’s take a look at both the payment gateways’ supported currencies and presence in the world.
PayPal is present in over 200 countries and supports a total of 25 currencies. However, PayPal restricts its service in some countries like Belarus, Sudan, Liberia and many more.
Stripe, on the other hand, is available for business in 26 countries and accept payments from anywhere in the world. Stripe also leaves PayPal in the dust when it comes to currency acceptance by supporting over 135 various currencies from around the world.
There are no arguments here. If you want to accept payments from any corner of the world, Stripe is the best option for you!
4. Supported Payment Methods
PayPal supports a number of credit cards including Visa, American Express, JCB, and MasterCard, etc., but lacks support for many others.
Stripe, on the other hand, accepts almost every known debit and credit card along with the following e-wallets: Google Pay, Apple Pay, Alipay, Amex Express Checkout, Microsoft Pay, Visa Checkout, and WeChat, etc.
Another round, and another cookie for Stripe for supporting many payment methods that may not be the most popular in the world.
5. Refunds, Disputes, and Chargeback Fees
When a user files for a chargeback, payments tend to get stuck in the pipeline and you’ll most likely incur some extra costs. A Stripe vs PayPal fees overview will give you a clear idea of the better option, though.
PayPal allows customers to file for chargeback in such cases as when the customer:
- Didn’t receive their item.
- Received a damaged or defective item.
- Don’t recognize a credit card charge.
- Were charged more than once for something.
- Didn’t authorize a payment.
If a chargeback is approved, the customer is reimbursed with the amount, but PayPal levies you, the seller, $20 as chargeback fees.
Stripe, on the other hand, charges $15 as chargeback fee in case of disputes. However, Stripe does offer merchants the ability to avoid charge card scams with their remarkable and brand-new Stripe Radar functions.
If you’re sure there will be some chargebacks on your online store but don’t want to pay much, Stripe should be your go-to payment gateway.
6. Customer Support
Customer support is crucial for any service and is no less important when it comes to choosing the best payment gateway. If you run into any problem, you can’t wait for the customer support for hours while your business suffers, right?
Currently, PayPal provides customer support through phone calls, emails, and you can ask questions on their online forum.
When it comes to customer support, Stripe provides more support options than PayPal. You can reach out to them via Phone call, email, or talk to their agent on an online chat. You can also ask general questions on their support forum if you want, and if you need technical assistance, you can use their IRC channel to get instant help.
8. Stripe vs PayPal – Which One to Choose?
Stripe clearly has edge over PayPal in most rounds in our Stripe Vs PayPal showdown. Despite that, the decision mostly depends on your business.
We have discussed both PayPal and Stripe and the features they provide. Each payment gateway comes with its own features, services, and restrictions. Now you need to check which payment gateway suits you the best.
If you are doing business globally or trade in the United States only, then maybe using Stripe along with PayPal will help you save on transaction charges, so you have this option as well. If you use both PayPal and Stripe payment gateway, you’ll have more options to accept payments from around the world.
However, if we were to pick one for you, it would be Stripe, thanks to its lower fees, lower chargeback fees, and presence in more countries than PayPal.
Which payment gateway are you using for your business or organization? Let us know in the comment section below.
Q. What is Stripe and PayPal?
Stripe and PayPal are online payment gateways that allow businesses and individuals to receive payments or make purchases over the Internet.
Q. Is Stripe better than PayPal?
The core functions of both payment gateways are the same but they differ in transaction costs and fees, global availability, supported currencies, and payment methods.
Q. Does Stripe work with PayPal?
No, you cannot use Stripe with PayPal. However, you can use both payment gateways on your online store to accept payments separately.
Q. Can Stripe accept international payments?
Yes, Stripe is an international payment gateway currently available for businesses in 26 countries.
Q. Is Stripe safe and secure?
Yes, Stripe is one of the most secure payment gateways and is PCI Service Provider Level 1 certified and safe for online transactions for businesses and individuals.
Q. Does Stripe accept debit cards?
Yes, Stripe accepts all major debit and credit cards from customers in every country.
Disclaimer: This is a guest post by WPMYWeb. The opinions and ideas expressed herein are the author’s own, and in no way reflects Cloudways position.
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Saud is the WordPress Community Manager at Cloudways - A Managed WooCommerce Hosting Platform. Saud is responsible for creating buzz, spread knowledge, and educate the people about WordPress in the Community around the globe. In his free time, he likes to play cricket and learn new things on the Internet. You can email him at [email protected]