[UPDATED] 2020 was a great year for the ecommerce industry. The worldwide revenue of ecommerce amounted to more than 3.53 trillion USD. It is projected to grow all the way to 6.54 trillion by the end of 2023. These numbers speak for themselves about the growth of the global ecommerce.
- The Ecommerce After COVID-19
- Contextual and Programmatic Advertising
- Marketing Automation
- Artificial Intelligence (AI)
- Enhanced Shipping Options
- Mobile Commerce
- Augmented Reality for Product Visualization
- Voice Search Will Take Lead
- Snap and Shop
- Revival of Brick-And-Mortar (B&M) Models
- Subscription Based Models Will Rise
- Chatbots as Personal Assistants
- Blockchain – The New Shift
- Social Payments Make Shopping Seamless
- More Payment Options Will Popup
- Localize and Personalize Customer Experience
- Build Communities, Engage Customers and Enhance CRM
- Post Payments Will Boom
- Cognitive Supply Chain Management
- Amazon Will Keep Winning
- Influencer Marketing Will Bring Sales
- ROPO will Rise
- Fulfillment Options Will Expand
- Drone Delivery Finally Takes Center Stage
- Social Commerce Will Grow to New Levels
- Content Repurposing Becomes Purposeful
- The Provision of a Multi-Platform Journey with Dedicated Platform Messaging
Ecommerce Trends or Fads? ^
In our globally connected world, fads are now confused for “ecommerce trends.” You need to understand that fads start and end like Twitter trends. Genuine trends for online business stay for a longer time. You can afford to ignore fads, but never the genuine trends. Businesses should analyze all fads and trends carefully. There is no need to avoid the temptation of jumping the bandwagon immediately.
Trends in ecommerce industry emerge from various things. How customers shop. What they buy and how they respond to marketing tactics employed by businesses. Within the last decade, a lot of new trends have emerged with a profounding influence. Ecommerce giants like Amazon, Walmart, and Alibaba have been at the forefront of adopting and benefiting from such trends.
Let’s discuss the latest ecommerce trends that will see a rise in 2021:
1. The Ecommerce After COVID-19 ^
Our world is changing. Ecommerce will only get bigger and better as the year moves on. New technologies will help it achieve that. The coronavirus has changed things all over the world, and it’s expected that buying behavior is likely to boom. Even now, more and more people prefer buying things online because they are not willing to step out and risk exposure.
As of mid-April, revenue growth has increased by 68% on a year over year basis, and there’s been a 129% year over year growth in US and Canadian ecommerce orders. Conversion rates have also increased to almost 8.8%, primarily due to the stay at home orders affecting a vast majority of the population. This quarantine has laid bare the importance of having an ecommerce business, and now, it’s easy to say that if you don’t have an ecommerce business, you are missing out on serious revenue.
2. Contextual and Programmatic Advertising ^
Context and programmatic ads will see a rise this year. Social media sites are already revamping the design to cater these trends.
The new trend, labeled as programmatic advertising, uses datasets to decide the target audience. These ads are shown to the audience chosen on the basis of consumption. They are then retargeted after a period of time to generate higher ROI.
In simple terms, it is about luring the right audience to the right ad at the right moment. Compared to the basic retargeting efforts, ecommerce store owners stand a better chance of reaching out to a larger audience by using programmatic advertising.
Even in videos, AI powered context advertisements that easily blend with the content are the latest ecommerce trend. For example, in a scene presenting a bar, an ad for a wine brand will feel less intrusive and is likely to sell more wine.
Facebook allows advertisers to select the audience. You can target them with relevant ads. Facebook pixel learns and becomes more intelligent with every run. This results in a better profit margin in the long run.
Google Admob shows video ads in between mobile games intelligently. When a level ends, a video ad appears with an offer. These ads are less intrusive. The only problem is that sometimes the users think these ads are part of the actual game.
3. Marketing Automation ^
For laymen, marketing automation means automating email marketing and scheduling social media posts.
However, marketing automation has now become the new trend. With 49% of businesses using marketing automation, it shows no signs of stopping. It covers areas including customized landing pages and easy-to-access shopping carts.
If implemented properly, automated marketing will let you:
- Send out tailored emails to your customers.
- Display new products and promotions as per the visitors’ shopping history.
- Retarget customers for necessary product sales.
The automation further allows you to customize the store offerings for each customer. Automated recommendations get influenced by what the customers click on during their visit.
4. Artificial Intelligence (AI) ^
Customer segmentation and identification of patterns based on customer’s browsing history are massive challenges for ecommerce stores in terms of automation and store personalization. Intelligent algorithms are now hailed as the key to deal with such challenges. According to Business Insider, retailers that have implemented personalization strategies see sales gains of 6% to 10%.
The accuracy of data is greatly influenced by the quality and size of the data. This creates challenges for small ecommerce businesses if you do not have a large volume of data. However, these businesses can partner with third party providers to workaround this restriction. It indicates that more companies will tap into AI powered tools. Why? To create personalized recommendations for each user.
5. Enhanced Shipping Options ^
Shipping and logistics is one area that stagnated in the past years. Small improvements like free shipping did occur. But nothing extraordinary until 2013 when the idea of same-day delivery became mainstream.
However, things began to look up in this area. Amazon started testing drone deliveries in USA. With the help of Google Maps integration, these drones are able to discover the shortest route to the destination. This trend will grow as the technology improves. Believe it or not, delivery drones will become a viable business component.
6. Mobile Commerce ^
Online retailers from around the world confirm that mobile transactions increase each year. Especially during the holiday sales season. If you don’t have a website which is mobile responsive – NOW IS THE TIME TO MAKE IT RESPONSIVE!
People are now more exposed to their mobile devices than they are to their computers. Gartner says ecommerce shopping through mobile will reach an all-time high this year.
7. Augmented Reality for Product Visualization ^
Apple has introduced an AR kit for its new operating system iOS 11. In response to that, Google launched AR Core for Android smartphones. The Augmented Reality trends for product visualization will see shift upward in 2019. The adoption of AR/VR enabled smart devices will increase sharply leading to a change in global ecommerce trends.
Pro Tip: You can check out the latest global ecommerce trends in this infographic by eScale Agency.
For example, the new app by Ikea lets the users visualize furniture in their homes using the mobile’s camera. Now how cool is that?
8. Voice Search Will Take Lead ^
Ecommerce stores should start optimizing content for voice search. According to new guidelines by Google, content for voice search should include more textual content. This will allow them to appear in rich snippets and knowledge graphs.
While using tables and pictures is great but the websites won’t get any benefit from it. Use of voice-enabled buttons can lead to more conversions from smart speakers. Thereby improving the numbers for ecommerce stores.
Amazon, NorthFace, and other similar top brands have started making ecommerce apps for voice assistants. It helps users to order through their smart speakers.
9. Snap and Shop ^
A new ecommerce trend of image shopping will emerge. Users will point their camera towards a product they see to order it from an online store. There are many photo apps available like CamFinder, and many more will popup this year. This trend will also lead in selling affiliate products through photo shopping.
For example, Pinterest has launched its own photo camera. It recognizes and interprets images to provide an accurate product description. It has already partnered with many ecommerce stores and top search engines. It provides them with relevant data for classifying and interpreting images.
10. Revival of Brick-And-Mortar (B&M) Models ^
2007 was the year when the brick-and-mortar market faced a backlash. It was then when ecommerce stores went mainstream. Now, in 2020, things will be changed. Brick and mortar stores would come back with a bang. These new retail stores provide in-person digital experiences without storing any actual inventory.
A good example of this is the real estate industry. Suppose a client enters a real estate shop and uses a virtual reality headset to see the 3D version of the house. This is also being replicated in the auto industry. Showrooms are now using virtual versions of cars for first time visitors.
In 2016, Cadillac used virtual reality app for a product demo at a car expo. Other automakers such as Audi, Toyota, and Mercedes are also using virtual reality apps. It gives the users a more welcoming experience.
11. Subscription Based Models Will Rise ^
Digital payments are becoming convenient. We will see a rise of subscription-based business models in 2021. Companies like Loot Crate and BirchBox will see a surge in orders because of their personalized offerings. The new ecommerce stores can also tap into this market by replicating the same subscription-based model. They can get recurring sales on a monthly or a yearly basis.
12. Chatbots as Personal Assistants ^
We are using chatbots from a few years now. But because of the use of neural networks now, AI-powered chatbots will again see a rise. AI-powered Chatbots help increase the user engagement by providing relevant options to them. Their growth will reach $1.25 billion by 2025. This year we will see chatbots getting cheaper, smarter, and widespread.
For example, Starbucks allows users to place orders through voice commands with ease. They also tell the users the total cost as well as the remaining time of the order.
13. Blockchain – The New Shift ^
We know that blockchain is still in its nascent stage and the market isn’t as big, but the blockchain-based apps look promising enough to get a mention, here is why.
For example, one ecommerce platform made on the blockchain network is OpenBazaar. It is a P2P store where transactions are made through cryptocurrencies. It is completely free for sellers and anyone can easily set up store even without programming knowledge.
OpenBazaar is just example that operates on the ‘proof of work’ model. It is a model where tokens are generated on every transaction, allowing more transparency in the use of ecommerce. To explain it simply, the buyer and seller don’t need a third party mediator. When an order is placed, a block of payment is created on the blockchain and displayed on the network. This again happens when the seller creates the product and ships to the buyer. Three blocks will be created for each cycle. Now, the reason it is great is because of the transparency, authentication, and freedom attached to it.
This year we will see more instances of blockchain-based ecommerce platforms and marketplaces, inventory management systems, and more cryptocurrency payment systems.
14. Social Payments Make Shopping Seamless ^
Another trend in ecommerce that is gradually rising is social payments. Popularized by Paypal, social payments allow users to transfer funds using social media. Almost all major social platforms have formed their own version. Such as Apple pay, Google wallet, Facebook payments, Twitter Buy, etc.
These payment methods work similar to a digital bank account. Social media users can either buy products on the platforms or from the online retailers that offer such payment methods.
Social payments are a popular way to exchange money. But they have their own shortcomings. They are highly prone to hacking. Why? Because most users have a weak password. Also, most people have turned their settings to ‘always connected’ on mobile phones. If they get mugged, the muggers can easily access all the social media accounts and transfer funds.
Nonetheless, the social payment methods are still a seamless way of making purchases. Therefore a great asset for ecommerce.
15. More Payment Options Will Popup ^
We now have multiple payment options available including digital payment methods and cryptocurrencies. More of the latter will popup to cater each segment. Such as musicoin for musicians and Kodak coin for photographers.
Ecommerce stores are now accepting cryptocurrencies. Whereas Smartphone manufacturers are coming up with digital wallets. This makes payment processes simple for ecommerce.
Moreover, mobile commerce is taking surge. We will see a rise in the adoption of such alternate payment methods for mobile-based payments.
16. Localize and Personalize Customer Experience ^
Localization is nothing but a form of personalization. It refers to the alteration of your website’s content. Identify the IP address of a customer and provide more contextual merchandising.
Personalization often refers to personalized merchandising in e commerce. Use various customer data points to personalize your website and deliver relevant products.
The data points include customers’ Search Queries, Purchase History, Shopping Cart, Social Behavior, Geographic Location or Segments. By using such data points, you can deliver nothing but the best to individual customers. All personalization should aim to better the customer experience.
In simpler terms, improving the customer experience is WOW’ing the customer. Exceptional customer services, faster shipping, lower prices, easy-to-navigate website increases customer satisfaction.
17. Build Communities, Engage Customers and Enhance CRM ^
Building a community and engaging with your customers is difficult. Hence, offering a satisfying CRM is mandatory. CRM means Customer Relationship Management. To develop a satisfying CRM you need to sum up the customer information.
For example, order information or additional data that they have provided. When was the last time you sent them an email? Who last spoke to them? And about what? When did they last buy something? What is their average Life Time Value (LTV)? So on and so forth.
Ecommerce entrepreneurs can pull out such information in many ways. For instance, On-site chat, Facebook messenger, SMS, Emails, Order statuses, Customer groups, Loyalty programs, Referral programs and more.
Remember, it depends on how you engage with your customers. How you resolve their concerns. How you lead them to the cart is what affects engagement and conversions.
18. Post Payments Will Boom ^
Ecommerce entrepreneurs face high losses due to cart abandonment. Ecommerce firms in 2015 lost a revenue worth $4.4 billion due to cart abandonment. Post payment mechanisms is an effective solution to overcome such losses.
Many at times, customers show interest in your products. Nonetheless, they end up abandoning the cart. Why? Simply because lack of confidence in your product’s quality. Many eCommerce entrepreneurs are now trying out the post payment strategy. It allows the customers to pay only after they receive their order.
A major reason for cart abandonment is the failure of payment gateways. Post payment strategy is an effective proposition. It can cut down the loss of revenue. Especially during the trending sales season up to a significant extent. Additionally, it proves to be an impressive strategy for customer acquisition.
19. Cognitive Supply Chain Management ^
Supply chain management plays a vital role in the ecommerce industry. However, keep in mind that it is delicate to handle. When it comes to supply chain management, three key factors complement continuous improvements. They are:
- Automation – As far as supply chain management is concerned, it is all about automation. Process consolidation assists entrepreneurs to broadcast a crystal-clear unopposed shift of information flow.
- Sharing Data – Details such as availability of inventory, shipping, and customer information. It should be available at all stages of supply chain management.
- Customer-Centric – Identify the goals, fondness and tendency of your customers. It depends on such factors to improve the operational efficiency of the business.
20. Amazon Will Keep Winning ^
Amazon is the B2B marketplace that connects many e-commerce sellers with worldwide customers. It had a billion dollars in sales in its first year. Today, it is growing at 20% on a monthly basis. It is safe to say that you can expect them to continue winning in 2021 as well.
There is no need to run and hide. You can become an affiliate of Amazon. Sell their products through your website. Here’s how you can survive in the ecommerce industry and compete with Amazon.
The key factor that entrepreneurs should focus on is to offer niche-specific products. Build your own customer data. Thrive to provide a unique customer shopping experience.
21. Influencer Marketing Will Bring Sales ^
Online influencers are not just D-list celebrities. They have a real audience. A tangible influence. Believe it or not, 70% of millennial customers are influenced by their recommendations.
The decision making of customers strongly rely on influencers’ recommendation. Delve deeper into this influencer marketing survey conducted by Collective Bias.
It also confirms that 30% of customers buy products recommended by non-celebrity influencers. Thence, market your products through relevant influencers for sales season in 2021.
Influencer marketing is still underpriced. Find relevant influencers in your niche on different social media platforms. By doing so, you can increase your ecommerce sales sharply. Just be wise enough to invest responsibly.
22. ROPO Will Rise ^
ROPO means Research Online Purchase Offline. It has been a noticeable customer shopping habit. Thrifty shoppers drive ROPO greatly. Additionally, bargain hunters also look for the best possible deals. We can expect a great deal of ROPO in 2021 in the ecommerce industry.
ROPO is the conclusion of the past 15 years of online shopping. Customers prefer researching products online before they make any offline purchases. It empowers them to get their hands on the products that they want at the best price possible.
Absolunet – A Montreal-based ecommerce agency says 82% of customers use mobile devices to research local businesses. Furthermore, 18% of local searches results in a sale within 24 hours.
A variety of techniques and metrics can be leveraged here. For instance, data of mobile payments, CRM, point-of-sale systems geo-location tracking etc.
Additionally, you can also measure customer’s shopping history and their social integration. Furthermore it would be wise to measure their increasingly personalized advertising experiences.
Online retailers should build detailed customer profiles. Profiles of customers who prefer researching online before making any purchases.
23. Fulfillment Options Will Expand
As 2021 moves forward, more people will begin to shop online even for bare essentials. Given the numerous online stores there are to choose from, however, people will still not hesitate to abandon their carts for a store that offers a better shopping experience.
Cart abandonment is often the result of lack of delivery choices, costs of shipping, and extensive shipping times. Thus, as businesses shift to online shopping, you can expect more freedom when it comes to selecting fulfillment options, including pickups in store.
24. Drone Delivery Finally Takes Center Stage
You’ve heard whispers of it, maybe even seen a video or two. But till date, drone delivery had always only been in the testing stages. However, now you can finally expect it to make an entrance. In 2021, several companies are expected to introduce drone delivery.
In fact, companies like UPS, Amazon, and even Dominos are in the advanced stages of their drone delivery testing, so it’s only a matter of time before this becomes standard.
25. Social Commerce Will Grow to New Levels
Social commerce is the process of making purchases directly on social media and is one of the most important ecommerce trends to focus on. Companies such as Facebook have already introduced a host of options for entrepreneurs looking to sell directly on their platform.
Needless to say, this trend is only going to grow in the future. Checkout on Instagram and Instagram Shopping are both prime examples of social media companies moving to take advantage of this opportunity.
26. Content Repurposing Becomes Purposeful
As high as the demand for repurposed content is right now amongst different trends in ecommerce, it is only going to grow in the future. For modern ecommerce businesses, this means that they will need to repurpose the content on a regular basis.
Instead of grinding to produce new content regularly, companies are going to focus on repurposing and updating existing content so it stays relevant to the times.
27. The Provision of a Multi-Platform Journey with Dedicated Platform Messaging
Omnipresence is critical in the latest ecommerce trends in 2021. Businesses need to be present on numerous platforms, and follow prospects. Your potential customers are going to jump from FB Messenger to Instagram to TikTok, and it’s important that you have platform-specific messaging bots on each platform.
2021 is all about achieving efficiency on multiple platforms. Businesses that are able to figure this out are the ones that are likely to survive in this day and age.
Anticipating Ecommerce Future Trends ^
Our world is changing. Ecommerce will only get bigger and better in 2020. New technologies will help it achieve that.
You, as ecommerce owners, need to embrace the ones that best suit your needs. Always provide value to the users. The better the user experience, the better your sales. Building a strong foundation is important in terms of reliability, performance and infrastructure. Cloudways managed hosting provides these and many other benefits.
What new ecommerce technology trends have we missed? Let us know through the comments below.
Also read the Landscape of Ecommerce in Asia-Pacific to know its potential.