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Ecommerce Testing – 10 Cases to Test Your Ecommerce Website

Updated on December 8, 2021

8 Min Read
Ecommerce-Testing

As necessary as it is for stores to have a viable online presence, the process of setting up an ecommerce system on your website is a complex one. Your website’s performance is subject to a great many variables. There will most likely be multiple applications running on the server side. These applications should work properly to maximize sales and maintain a constant level of traffic.

For this, you need ecommerce website testing. The number of online buyers is expected to reach around 2.14 billion by the end of 2021.  With this ballooning popularity, overall user experiences have improved. Simultaneously, the requirements for testing ecommerce websites have become more stringent.

By regularly using a variety of ecommerce testing techniques on your website, you will be able to add considerable value to your product, and ensure that your website grows over time.

What is Ecommerce Testing?

Ecommerce testing is simply the process of testing your ecommerce website and associated web apps. It can assist in identifying errors and problems and allow you to offer a smooth experience to your clients. The primary objective is to identify bugs and fix them to ensure quality and reliability.

Ecommerce testing ensures:

  • The back-end software is reliable
  • The software is up to date
  • System assurance
  • Ideal performance and capacity utilization

Most people think that testing an ecommerce website primarily focuses on security features. In essence, that’s not true. It is more about making sure that each and every component of your platform is robust and functionally sound.

With efficient ecommerce website testing through a staging environment, you will be able to identify and resolve all sorts of issues in advance, well before your visitors ever have to experience them.

Types of Ecommerce Testing

Each component of your overall ecommerce system will require testing. Some common testing types include:

Testing Type What the Process Tests For
Session Management
  • Session storage – the amount of data stored in one session
  • Session expiration – how long it takes one session to expire
Page Display
  • Checking for any runtime errors
  • Dead links or inappropriate font sizes
  • Dependency on poor plugins – which ones to remove and which ones to leave on?
  • Slow page downloads
  • Wrong page display
Browser Compatibility
  • Incompatibility with certain browsers
  • Poor performance with specific browser extensions
  • Improper testing on major platforms like Windows, Mac OS X, and Linux
Analyzing Content
  • Checking for litigious or misleading content
  • Use of royalty-free images
  • Any copyright infringement
  • Personalizing elements
  • Checking for and removing out-of-date content
Usability
  • Poor design
  • Lack of support
  • Navigable links on the website
  • Checking for link placements
Backup and Recovery
  • Frequency of backups
  • Testing for backups by restoring them from time to time
  • Fault tolerance
Transactions
  • Testing for financial transactions
  • Auditing and record-keeping
Processing Orders
  • Checking functionality of shopping cart
  • Processing payments
  • Tracking orders
  • Recording of orders
Server Testing
  • Checking for uptime
  • Stress testing the server
  • Running updates
  • Scalability analysis
Security
  • Login credentials – make sure credentials are changed regularly
  • DDoS testing
  • Computer viruses
  • Ensuring data encryption

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10 Important Ecommerce Website Testing Cases

Using multiple test cases for ecommerce websites improves their performance and keeps the sites running smoothly. Here are 10 important ecommerce testing cases that you should know. Remember, it’s recommended to test your website when traffic is low.

1. Updates

Website updateSource: Gracecomputer

Websites commonly receive updates from time to time, particularly when there are big events coming up. This is one of the most important test cases for an ecommerce website. You might want to opt for a new color scheme, install a new theme, add a few new pages or even introduce some new banners.

But before you roll them out, test your website to ensure that they are working as you intend. All of these elements are designed to attract a customer’s attention, and you need to ensure they’re all presented properly.

2. Traffic

TrafficSource: Websitechecker

If you are gearing up for a big event like a sale, or busy business days like BFCM, prepare for an influx of traffic as well. Consider expanding your server size after checking your traffic data for the previous year. This will allow you to create a baseline for testing the load to determine how your platform holds up. It’s one of the most critical test cases for a shopping website.

3. Discounts and Promo Codes

Discount and promo codeSource: Nopcommerce

Websites frequently offer discounts and promo codes during BFCM, and you probably will too. It’s crucial that you first test the promo codes or discounts and confirm whether they are being administered correctly.

4. Shopping Journey

Shopping JourneySource: Medium

Review and test your entire shopping journey from start to finish. Begin by adding products to your cart and go all the way to checkout so you can be sure the process is working properly. Your customer’s shopping journey should be as unperturbed as possible. There should be nothing hindering a customer making a purchase.

5. Responsiveness Testing

Responsiveness TestingSource: Seguetech

Customers will be using different devices and platforms to visit your website. Carry out responsiveness testing and ensure that your website loads up fast on all platforms. Test to ensure the products are visible on all platforms as well.

6. Search Testing

Search TestingSource: Testingjournals

Most websites have a search bar so the average user can search for a particular product. The search feature is important for optimization purposes, so  make sure that it’s working fine. When carrying out search testing, check whether different filter options are available, as well as parameters such as price, brand, and ratings.

Recommended ProductsSource: Business2community

The “recommended products” tab is a key component of navigating through an ecommerce website. This shows recommended products based on a customer’s search history or previous keywords. Many website owners neglect this, but it’s highly significant if you want to maximize sales and keep customers on your site for a longer period of time. Checking if the right recommendations are showing up is a key part of ecommerce testing.

Check whether appropriate recommendations are given to the customers, as well as if recommendations appear on your website as soon as a customer has made the payment.

8. Payments

PaymentsSource: Searchenginejournal

This is perhaps one of the most critical test cases. If you are accepting payments online, ensure that the payments portal is working smoothly. If a customer repeatedly receives error notifications for unsuccessful or tailed transactions, they are simply going to order from somewhere else. It’s crucial for ecommerce website testing.

Some questions you might have to ask during the payments testing are:

  • Are payments going through successfully?
  • Can a customer checkout as a guest or do they have to sign in?
  • What is shown on the return page?
  • Do customers receive an order confirmation email or text message?

9. Shopping Cart

Shopping CartSource: indiamart

This is arguably the most important feature of your ecommerce websites. Here are some of the question your test needs to answer:

  • Are all items being displayed in the shopping cart along with their totals?
  • Are the taxes and additional charges being shown properly?
  • Is the option to remove items visible?
  • Is the option to add promo codes working properly?
  • Is there an option to add more items to your cart?
  • Does the cart update regularly?

10. Home Page

Home PageSource: Searchenginejournal

Last but definitely not the least is your home page. Your home page should load up quickly, with all the page elements intact. For instance, if there are any pop-ups, they need to show up quickly. Essential navigation features should be present on the home page too.

Ecommerce Testing Challenges for Automating your Website this Black Friday

Black Friday is one of the biggest shopping events of the year. Needless to say, you’ll want your dedicated marketing campaigns to pay off. In your quest to ensure smooth operationality before the big day, you’ll naturally want to carry out ecommerce testing. Let’s have a look at some of the challenges you might face.

1. Load and Performance Testing

Load-TestingSource: Qualitylogic

You might face load and performance testing issues on your website, such as selecting the wrong performance tools. This could end up giving you skewed results when ecommerce testing. Performance testing for an ecommerce website is important before a big sale.

Other challenges include time and budget constraints, as well as the lack of proper test coverage and a viable test strategy. One solution to this is getting in touch with a private company that offers load and performance testing. If you don’t know much about ecommerce testing techniques, hiring a private company is a wise move. Make sure you also have decent online store hosting to handle the loads.

2. Server Scaling

Server ScalingSource: pc-freak.net

Driving ecommerce traffic to your website is one thing; but you also need to make sure your website can handle all of the traffic. With cloud hosting, expanding the server size is no issue. Server scaling becomes quite easy with Cloudways, as you will be able to free up more bandwidth and host more traffic without a hitch.

3. Network Security Testing

Network Security TestingSource: e-cq.net

Test the security of your servers to ensure they aren’t exposed to threats. There is a strong chance that your server might be subjected to DDoS attacks, which is the last thing you would want on Black Friday with so many visitors. Run tests on your server, and make sure that appropriate server protections are in place to ensure that your website doesn’t go down!

The Bottom Line

Ecommerce testing is essential for the growth of your platform. It’s best to tinker with your website to ensure that it continues to run smoothly, instead of a customer having to report something broken. As long as you keep on top of ecommerce testing, you won’t have much to worry about!

Q1. What should I test on an ecommerce website?

An ecommerce website should be tested for issues in three major areas: Architecture (essential components), Flow (login/signup, search, checkout, payment gateway), and Functionality (pages, Shopping Cart).

Q2. How do you write a test case for a website?

Writing a test case is a matter of following the best practices such as:

  • Add detailed description
  • Outline assumptions and preconditions
  • Provide minute details of the test parameters and steps
  • Highlight the expected outcomes
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Najam Ahmed

I work as a digital content producer at Cloudways. Besides that, I love to read, and i love to play the guitar. Fan of all things Arsenal and the Patriots. Occasional gamer. I like to fly drones too. Jack of all trades.

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