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Sr. Manager – Technical Support

Location: Remote

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Reports To:

AVP PlatformOps.

Job Overview:

We are looking for highly Energetic, Customer centric and Execution oriented Leader with excellent leadership skills and business acumen who will develop, scale and Lead a rapidly growing Global 24/7/365 Support team of highly Functional, Engaged and Caring Engineers to offer the best-in-class Support to our Customers. We help Customers with their hosting and application (WordPress, Magento, PHP) related queries/issues.

In this position, you will lead the 24/7 customer support operations in achieving high customer satisfaction goals and responsible for sustainable and long-term strategy of Support team. You will be leading a team of team leaders and collaborating across with the rest of operations team. You will report directly to the Senior Management

Responsibilities and Duties:


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