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Customer Onboarding Engineer

Location: Remote

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Reports To:

Manager – Customer Success

Job Overview:

We are looking for a Customer Onboarding Engineer, who will be introduced to new high-value customers right after the conversion. S/he will be understanding the customer’s desired outcomes/goals and onboarding them to ensure “success” as quickly as possible. S/he will be the primary contact for the initial few months and during this period she will be liaising with internal teams to facilitate any consultative discussions and iron out any blockers to ensure an exciting onboarding journey.

This is a full-time, remote job in a growing 24/7 global Customer Success team that takes care of Cloudways’ customers.

Responsibilities and Duties:


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