We are looking for a Billing Executive, who will interact with customers for their billing and account verification queries through live chats, emails and support tickets etc., and resolve their account and billing related issues. S/he must possess the ability to work independently, be self-motivated and handle pressure with tight deadlines. Perfect verbal and written English communication with good customer empathy are mandatory for this position.
This is a full-time, remote job in a growing 24/7 global Customer Success team that takes care of Cloudways’ customers.
Responsibilities and Duties:
- Interact with customers (via chats, emails, calls, etc.) to answer their billing queries
- Identify non-legit customers and contact them to verify their identity
- Handle billing recoveries, chargebacks, disputes, and account abuses
- Timely act on abuse alerts and reach customers to resolve their issues
- Share customers’ feedback with internal teams for product improvement
- Understand and keep track of business KPIs
Back to Careers
- Bachelors (in any discipline)
- Effective written and verbal English communication with native fluency & ability to listen
- Ideally, 3-4 years experience working in a tech company with a customer facing role
- Previous experience in the web hosting company would be a PLUS.
- Remote work experience will be a PLUS.
- Strong Customer Empathy
- Manage and escalate customer issues
- Punctual and trustworth
- Thirst for learning
- Strong ownership & resilient to pressure