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CloudwaysCDN — a powerful solution that offers superior performance and satisfied global audience for your business. Read More

Cloudways Support Add-ons

Your extended technical support team for topmost priority and convenience.

Dedicated Support

You never have to wait in queues to get priority assistance.

App Level Support

We’ll even help you resolve application level issues and optimization.

Dedicated Customer Success Manager

Get personalized support from your dedicated go-to CSM.

Priority Monitoring

We’ll monitor all your servers 24/7, even during the holidays.

Customization

We accommodate server-level alterations as per Cloudways stability standards.

Performance Optimizations

Get desired performance tweaks for complete optimization.

We Are Your Extended Team

Looking to get your server management hassles outsourced with instant support? Our support add-ons provide complete peace of mind on the back of priority and dedicated support along with 24/7 monitoring. The add-ons extends your team and is ideal for digital agencies with diversified and multiple clientele or ecommerce websites with high traffic.

FIND OUT MORE

Choose A Support Add-on

Pick an add-on that best suits your business needs.

Advanced support Addon

$100/mo OR 10% of your invoice

(Whichever is Higher)

Key Benefits

  • Customization
  • App Level Support & Troubleshooting
  • Priority Migration
  • Plugin Troubleshooting
Go Advance

Premium Support Addon

$500/mo OR 10% of your invoice

(Whichever is Higher)

Key Benefits

  • Customization
  • App Level Support & Troubleshooting
  • Dedicated Customer Success Manager
  • Priority Migration
  • Plugin Troubleshooting
  • Personalized Support via Slack 24/7
  • Call Support 24/5
  • API Troubleshooting
Go Premium

* Both add-on plans require a 6-month commitment.

Your Add-on In Detail

Here’s what you get with your chosen add-on.

Features Advance Add-on Premium Add-on
Customization
App Level Support & Troubleshooting
Instant First Response
Priority Migration
Plugin Troubleshooting
Performance Optimization
Personalized Support via Slack 24/7
Call Support 24/5
API Troubleshooting
Dedicated Customer Success Manager
Advanced Cache Troubleshooting
All Cloudways Managed Hosting Features

Frequently Asked Questions

You can ask our team of support engineers to customize your server to make it perform at an optimal level. The cloud experts will listen to your requirements and customize your server according to your needs and the stability standards of Cloudways.
Cloudways support team will always be available to provide you priority assistance. We’ll provide you with app level support and assist you in performance optimization of your website. However, there are a few things that are outside of the scope of our Advanced and Premium Add-on services. Our support team will assist you by highlighting any issues in your site but any tests and fixes related to the design, development and code level are not provided. Though we will highlight the issues and suggest the right solution. Similarly, changes to the functionality of your website’s extensions and SEO services are not provided.
Yes. Whatever add-on you choose, the respective amount will be billed every month to your Cloudways invoice. Also, there are no upfront charges.
There are no upfront charges, but we require a minimum commitment of six months.