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CloudwaysCDN — a powerful solution that offers superior performance and satisfied global audience for your business. Read More

Priority Support That Goes Extra Mile

Ideal for Growing Agencies and Mission Critical Websites.

Personalized Priority Support

Get prioritized 24/7/365 response from our expert cloud engineers through phone and private Slack channel.

Performance Optimizations

On-demand performance optimization tweaks to further ensure your application is performing at optimum levels.

App Level Support

We’ll even help you resolve application level issues and optimization.

Themes and Plugins Troubleshooting

Troubleshooting for your themes and plugins to ensure your application runs smoothly.

Customization

We accommodate server-level alterations as per Cloudways stability standards.

Dedicated Customer Success Manager

Get personalized support from your dedicated go-to CSM.

We Are Your Extended Team

Looking to get hassle-free server management with instant and extended support? Our dedicated human support add-ons provide complete peace of mind as if you have hired your dedicated 24/7 technical support team. Ideal for growing Agencies and businesses with critical websites or web applications.

FIND OUT MORE

Choose A Support Add-on

Pick an add-on that best suits your business needs.

ADVANCED SUPPORT ADD-ON

$100/mo OR 10% of your invoice

(Whichever is Higher)

Key Benefits

  • Priority Support
  • Customization
  • App Level Support & Troubleshooting
  • Priority Migration
  • Themes and Plugins Troubleshooting
  • API Troubleshooting
GO ADVANCED

PREMIUM SUPPORT ADD-ON

$500/mo OR 10% of your invoice

(Whichever is Higher)

Key Benefits

  • Priority Support
  • Customization
  • App Level Support & Troubleshooting
  • Dedicated Customer Success Manager
  • Priority Migration
  • Themes and Plugins Troubleshooting
  • Personalized Support via Slack 24/7
  • Call Support 24/5
  • API Troubleshooting
Go Premium

* Both add-on plans require a 6-month commitment.

Your Add-on In Detail

Here’s what you get with your chosen add-on.

Features Advanced Add-on Premium Add-on
Priority Support
Customization
App Level Support & Troubleshooting
Instant First Response
Priority Migration
Themes and Plugins Troubleshooting
Performance Optimization
API Troubleshooting
Advanced Cache Troubleshooting
All Cloudways Managed Hosting Features
Personalized Support via Slack 24/7
Call Support 24/5
Dedicated Customer Success Manager

Frequently Asked Questions

Once you have become a paying customer, you can send us an email at support@cloudways.com or initiate a chat with our representatives on Live Chat. As soon as the request is received, the add-on will be activated within 24 hours.

You need to have a full/paid account in order to subscribe to this add-on.

Have a Trial Account? Upgrade Now.

Indeed, whatever add-on you choose, the respective amount will be billed every month to your Cloudways invoice. However, there are no upfront charges.
Read our Scope Of Support to find out what we cover and what not.
There are no upfront charges, but we require a minimum commitment of six months.