a) The Click&Go plan is catered towards independent bloggers, designers/developers and small businesses. Our easy to use application console helps you deploy and manage your desired application with a few clicks. It is also a good option for clients who want Cloudways to deploy, manage, monitor and resolve any website/app issues, so they can focus on other aspects of their business.
b) Our PowerCloud plan is designed for Small to Mid-sized Enterprises (SMEs), who are looking for top-notch PERFORMANCE and FLEXIBILITY within a MANAGED HOSTING environment. You can be a startup in the initial phases, with a single server web shop, or a well-established business striving for High Availability and Scalability. The PowerCloud plan is also ideal for high growth businesses that want to outsource all, or part of, their IT operations to the Cloud. There's where we come in and help with the entire life cycle:
Analysis > Migration Path Proposal > Cloud Infrastructure Design > Migration > On-going maintenance/support.
We use a post-billing process, which means you're geting the invoice for services utilized in the previous month.
Your credit card information is kept safe with a renowned third party payment sytem, Adyen, which is a PCI compliant payment processor based in Netherlands.
Cloudways does not store, record or keep track of your credit card information.
We accept all major credit cards i.e. VISA / MasterCard / AMEX. You can also request to pay through PayPal. Please contact us to request Paypal payments.
You can contact us through live chat or create a support ticket by sending an email at support (at) cloudways.com .
a) Click&Go customers are charged in the first week of every month for services used in the previous month.
b) PowerCloud customers are charged at the end of the first month of your management subscription with Cloudways.
None. We don’t have a contract for any of our plans. You will always be billed on a monthly basis for the services utilized in the previous month.
a) The Click&Go Self Managed Plan is catered towards independent developers/designers/bloggers who want to deploy, test and run their site in a simple cloud environment. Our intuitive app console makes managing apps a piece of cake.
b) The Click&Go Fully Managed Plan is the best option for small businesses who prefer to outsource system and infrastructure management to a provider like us, so they get more time to focus on their business.
Please visit our pricing page here and click on the "Change" button to change server / hosting specs to see updated prices.
Yes, our support engineers are available round the clock. You can reach out to them through live chat & e-ticketing anytime you need help.
No. However, you will be able to do so on our PowerCloud plan. Click here to get a quote.
Yes, our Click&Go Managed Plan includes full site migration support.
All data in your home /web directory is backed at regular intervals.
The default backup frequency is 24 hours; however you can change that to 01, 06 or 12 hours. Our backup retention policy is 1 week i.e. you can restore backups from anytime during the last 7 days.
Yes, we do that for clients on our managed services plan. We can either install new SSL Certificates or migrate your existing SSL certificates as well.
Your data is backed up on different remote locations (off-site backup).
Unfortunately not. However, we have our own proprietary console for app monitoring and management.
You can only setup outgoing email service via SMTP accounts like Gmail or SendGrid.
The Free Trial account runs on minimum server specs with 1GB of Free Bandwidth. Also, you cannot launch more than 1 server during the trial period and the server will automatically shutdown after every 24 hours.
You can, however, deploy multiple apps under one account.
The free trial duration is 24 Hours and your server will shutdown automatically. You need to re-launch the server if you need to extend the trial period.
We support over 100 open source apps which are available through our app console.
You need to reply to the verification email sent at the email ID you registered with Cloudways. Your account will then be verified within 12 hours.
In case you do not receive the verification email, check your spam/junk folder or contact our Live Chat for assistance.
You can upgrade your account by authorizing your credit card for payments. Click here for more details on payment authorization.
We do manual verification through live chat to keep automated sign-ups and spammers at bay.
Our PowerCloud plan is designed for Small to Mid-sized Enterprises (SMEs), who are looking for top-notch PERFORMANCE and FLEXIBILITY within a MANAGED environment. You can be a startup in the initial phases, with a single server web shop, or a well-established business striving for High Availability and Scalability.
The PowerCloud plan is also ideal for high growth businesses that want to outsource all, or part of, their IT operations to the Cloud. There's where we come in and help with the entire life cycle:
Analysis > Migration Path Proposal > Cloud Infrastructure Design > Migration > On-going maintenance/support.
By letting you bring your own cloud hosting account, we avoid lock-ins and you're able to retain 100% ownership of your data and cloud infrastructure. This lets you be in control of all critical aspects.
If for some reason you’re unhappy with our service, you can discontinue and walk away with a functional infrastructure. We believe that no hidden lock-ins at our part gives you complete peace of mind.
We currently work with Amazon Web Services (AWS), Elastichosts and CloudSigma. The reason we work with a limited number of providers is because we're on very good terms and have an open communication channel with these providers. This, in turn, helps us in being able to offer the quality of service that we strive to provide.
We're however open to working with other providers/environments as well, on a case by case basis.
There are 3 main areas where PowerCloud is different from most PaaS providers- FLEXIBILITY, DATA ACCOUNTABILITY and LOCK-IN.
Typical PaaS environments (like the ones mentioned above) cannot be as flexible as a custom-tailored solution. A PaaS environment is basically a Black box where you input data with no visibility of what goes on in the background e.g. how and where it is stored.
Also, opting out of a PaaS provider is not simple. There is no straightforward method to extracting your data and integrating it with other systems, so migration can be tricky.
Most importantly, there are no managed solutions available, which limits your options at the behest of the features available though their native web portal/API.
Being a custom-tailored setup, we use all kinds of caching layers that your app can support e.g. Alternative PHP Cache (APC), Varnish and Memcached. By default, we also deploy Nginx as Web server (unless your app can't run properly with it). This again, helps boost performance that you can get from your resources.
We also run extremely lean systems (no panels, no GUI and nothing fancy) to maximize performance.
Panels are nice when they’re used to display all elements of server management in one screen, however if misused (which happens quite often), they pose security threats by revealing your data to unauthorized personnel. They also waste invaluable resources, which can be used efficiently for other purposes, for example to optimize page load time.
We offer 3 important tools that should satisfy any requirement:
1) SFTP access to upload/download files securely.
2) SSH access (with pseudo privilege) for tech-savvy customers.
3) MySQL access via SSH.
For Windows based servers, we offer Remote Desktop Connection.
The additional/optional features available include a range of frequently requested options: Email services, DNS Services, Mail gateway services, Off-site backup etc.
Yes, we do so for customers on our managed service plans. We can install SSL Certificates on your Cloudways servers or migrate your existing SSL certificates.
There are no restrictions with reference to key resources such as CPU, memory, number of servers etc.
Unfortunately, we don’t provide support for inbound email. However, your server will still be able to send outbound emails to your customers, such as automated emails like “forgot password” etc.